Seamless customer experiences
for multi-location success!

Intouch Insight is a CX solutions company, specializing in helping multi-location businesses achieve operational excellence so they can exceed customer expectations, strengthen brand reputation and improve financial performance.

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Helping multi-location business achieve operational efficiency.

TRUSTED BY 300+ RESTAURANTS, RETAIL & GAS & CONVENIENCE STORE BRANDS ACROSS NORTH AMERICA.

A leading CX Solutions Provider.

We partner with leading brands to ensure a seamless customer experience at every location. Our deep understanding of multi-location operations gained through working with household names, fuels our solutions.

40+ Years of Experience

Our tech-driven approach is the key to our hands-on expertise, enabling us to design, scale, and deliver programs on time.

One-stop Shop

Our fully-integrated suite of CX solutions offer both qualitative and quantitative insights needed by multi-location brands.

Commitment to Quality

Quality is the keystone of our enduring client relationships, evident in our ongoing investment in people, programs, and processes.

RESTAURANTS

Parnered with 4 of the top 10 and
10 of the top 50 QSR Chains.

C-STORES

Collaborated with 6 of the top 10
gas & convenience store chains.

RETAIL & GROCERY

Worked with some of the most-respected brands in retail & grocery industry.

OTHER INDUSTRIES

Trusted by 1 of the top 3 tech giants
and 1 of the top 2 beverage leaders.

What Intouch can do for you?

Intouch Insight's mission is to create value by providing multi-location brands with technology-enabled solutions that drive positive business outcomes. We do this through our services that help brands capture large amounts of field data quickly and at scale, combined with our software products to analyze results and automate action.

CX Platform

At its core, the Intouch Insight SaaS CX platform is a business intelligence solution designed for multi-location brands that empowers you to listen to your customers, interpret the results, and act on powerful data.

Explore the Platform

Mystery Shop & Operational Audits

Our tailored programs give you the unbiased insights you need to deliver consistent brand experiences, drive constant improvement and identify employee training gaps.

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Digital Checklists & Inspections

Multi-locations operators use IntouchCheck^®to roll out daily operational checklists and conduct regular site inspections to ensure consistency in operations and adherence to brand standards.

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Transforming Insights Since 1992:
Leaders in Mystery Shopping and Advanced Data Solutions.

A veteran of the mystery shopping industry, Intouch Insight stands out as one of North America's most technologically advanced providers. Since 1992, we've grown through strategic acquisitions, allowing us to empower multi-location businesses to enhance operational efficiency and customer experience by delivering actionable insights.

Cameron Watt

Director, President & CEO

With over 30 years of experience in service industries, Cameron is an experienced leader. He has held management positions with Excite@Home, Pizza Hut, Frito-Lay, Mars, and Unilever and owned and operated his own businesses. He also holds a Bachelor of Commerce from UofA and an MBA from Ivey.

Cathy Smith, CPA, CA

Chief Financial Officer

With over 20 years of technology experience, Cathy has held senior leadership roles with AirVM Inc., BTI Systems Inc., Fusebill Inc., Protus IP Solutions Inc., and Telepin Software Systems Inc. Cathy has a Bachelor of Mathematics and a Master of Accounting degree from the University of Waterloo and is designated as a CPA.

Laura Livers

Chief Revenue Officer

Laura is a passionate leader who has held several senior executive positions including CEO, President and EVP with market research firms, and has partnered with many Fortune 500's, including: McDonald’s, Burger King, Wendy’s, Arby’s, IHOP, Domino’s, Home Depot, Office Depot, PetSmart, Verizon Wireless, T-Mobile, BP, Exxon, Shell and Chevron.

Dave Newby

Vice President, HR

With international and multi-functional experience in Germany, the UK and Canada, Dave also holds a Bachelor of Business Administration Degree and maintains a PHRi Designation.

Luke Waite

Vice President, Engineering

Luke is an integral member of the Intouch team, overseeing the technical arm of the business. With a background in Developer Operations, Luke is not only responsible for setting the future technology direction, but for ensuring the safety, security and reliability of our products and systems.

Luke Waite, VP Engineering, Intouch Insight

Sarah Beckett

Vice President, Sales and Marketing

Sarah, VP of Sales and Marketing at Intouch, is a seasoned B2B marketing and sales leader specializing in innovative, customer-centric companies. She is dedicated to positioning Intouch as a CX measurement leader, delivering valuable insights to customers, prospects, and the CX community, and driving growth and innovation with her team.

Sarah Beckett, Director of Marketing, Intouch Insight

Donna Goodwin

Senior Director of Operations

Donna has 20+ years of experience in mystery shopping and auditing, working with clients in many different sectors, including healthcare, retail, financial, automotive, QSR, and tech. In her role as Director of Operations, Donna is responsible for managing some of Intouch’s largest clients and is committed to ensuring all programs deliver actionable data.

Donna Goodwin, Director of Operations, Intouch Insight

Brooke Kingyens

Director of Software Enablement

With expertise in enabling SaaS users to maximize the impact of their tools, Brooke provides strategic advice to many of Intouch's largest and most complex clients. She is passionate about driving innovation and delivering high-quality software solutions. With her leadership, the software enablement team has successfully implemented cutting-edge solutions for clients.

Seamless customer experiencesfor multi-location success!