Seamlessly measure guest experiences at all touchpoints.

Intouch Insight's mystery shopping programs are designed to help you uncover insights on multi-channel experience such as dine-in, drive-thru & delivery and learn what drives customers to your restaurant so you can provide a consistent customer experience.

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SERVING 4 OF THE TOP 10 AND 10 OF THE TOP 50 QSR CHAINS IN NORTH AMERICA.

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Designed for multi-location restaurants, Intouch Insight's technology-powered mystery shopping solutions provide brands with unbiased measurement of key metrics like speed of service, food temperature, staff friendliness, and order accuracy across all customer touchpoints.

Develop a customer-centric culture
at the heart of your restaurant.

With so many ways for consumers to engage with restaurants, from mobile apps to drive-thru and take-out, and everything in-between providing a consistent experience has never been more critical. That's why it’s crucial to regularly measure key metrics that matter to your customers.

Speed of Service

Customers don't like to wait, regardless of the channel they use - dine-in, take-out, drive-thru, or delivery. Even small delays in service time can disappoint. To drive loyalty, you must deliver services faster than the projected time.

Our mystery shopping program can easily measure the time it takes to serve your customers against your brand standards.

Assess customer service standards →

Measure customer service excellence with mystery shopping.

Quality of Food

We live in a highly visual world driven by social media, where we eat first with our eyes. Food temperature, presentation, and tastes all impact customers’ experience with your food.

Our mystery shoppers can objectively report on how your locations deliver on brand standards and customer expectations.

Review your food quality standards →

Assess your food quality standards using mystery shopping.

Satisfaction with Service

Customers who skip a home-cooked meal for the one prepared by your restaurant expect more than just good food. They want to feel special. So give them a warm welcome, appreciate their presence, and never miss parting remarks. A good level of engagement goes a long way.

Our solution enables you to track the level of staff engagement and how servers stack up to your service standards across locations.

Monitor the level of staff engagement →

Evaluate staff engagement through mystery shopping.

Order Accuracy

Everything comes at a cost and, when it comes to order accuracy small errors can make a big impact - to the tune of hundreds of thousands of dollars for multi-location brands.

Intouch Insight’s mystery shopping programs help you monitor order accuracy so you can eliminate these unnecessary losses.

Don't let inaccuracy cost you →

Monitor order accuracy levels with mystery shopping.

Deliver the consistency your customers crave
with our all-in-one tool.

A truly customer-centric brand never shies away from listening to its customers, interpreting their feedback, and acting upon it to improve their experience. Our best-in-class solution empowers brands to measure the moments that matter and exceed customer expectations at every stage of their journey.

360° CX View

Enrich your mystery shopping data with other CX metrics. Easily integrate data from a Voice of Customer program or operational inspections.

Advanced Automations

Automatically identify locations that consistently perform well or poorly over time to boost productivity, streamline processes, and automate feedback.

Robust Reporting

Our intelligence platform centralizes all your cx data to drive actionable insights across all your locations so you can leverage intel like never before.

Richer Results

Conduct deeper analysis without manual effort by automatically enriching your data with key attributes so you can easily segment and compare results.

Quality Assurance

Our team of experts reviews all field data before it enters the platform so you can drive business decisions with confidence.

Tailored programs

Get away from a one-size-fits-all approach. We help restaurants run shop programs that deliver on your unique needs - on time and to your standards.

Food for thought from Intouch Insight.

Intouch Insight is the home of the Annual Drive-Thru Study — the industry-leading benchmark report for restaurant operators across North America. We take pride in our in-depth knowledge of the industries we serve. This is why we are constantly in the field, gathering the data you need to make informed, data-driven decisions.