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Make surveying simple and impactful.

Designing surveys shouldn’t feel like a chore—it should feel like an opportunity to connect with your customers. IntouchSurvey®  is built with every feature you need to create, distribute, and analyze surveys effortlessly. Whether you’re gathering quick feedback or conducting in-depth research, every step is intuitive and seamless, helping you save time and make better decisions.

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Designed with powerful features to simplify your survey rollouts.
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Create with ease, analyze with confidence!

From creating intuitive surveys to uncovering actionable insights, IntouchSurvey® puts you in control. Explore the full suite of capabilities, organized into two essential areas:
  • Drag-and-drop editor
  • Template library
  • Question scoring
  • Question tags and weightage
  • Skip logic
  • Location restrictions
  • Multiple distribution methods
  • Contact Centre
  • Customize survey design
  • Custom survey URL
  • Custom email senders
  • Personalised questions
  • Multi-language support
  • Sentiment analysis
  • Rules automation
  • Case management
  • Record tags
  • Triggers
  • Location-based reporting
  • Custom dashboards
  • Custom reports
  • Out-of-the-box reporting
  • Push reports

 

Turn everyday interactions into growth opportunities.

Whether you’re gathering feedback on a recent interaction or measuring long-term loyalty, our survey software adapts to your needs. Tailored use cases ensure you can ask the right questions, in the right way, at the right time.
Select an option below:
  • CSAT SURVEY
  • NPS SURVEY
  • FEEDBACK FORMS
  • POST-TRANSACTION
  • CES SURVEY
Understand how much effort customer has to make to get what they need from your brand.

Customer Effort Score (CES) Surveys

Assess customer ease at key touchpoints to reduce friction, boost retention, and deliver seamless experiences.
Gather customer feedback immediately after key moments of interaction.

Post-Transaction Surveys

Capture feedback immediately after key moments to identify areas for improvement and show customers you’re listening when it matters most.
Get feedback from your customers to improve your service.

General Feedback Forms

Streamline customer communication by collecting and organizing inquiries directly through your website and gaining insights into customer needs.
Learn if customers are willing to recommend your brand to their freinds or colleagues.

Net Promoter Score (NPS) Surveys

Predict loyalty and drive growth by identifying promoters, passives, and detractors. Build strategies around the insights that matter most.

NPS Surveys
Measure customer satisfaction with ease.

Customer Satisfaction (CSAT) Surveys

Measure satisfaction and build stronger relationships by understanding what your customers love—and what they wish was better.

CSAT Surveys

Enhance efficiency and elevate customer happiness.

Efficiency and customer happiness don’t have to be a trade-off. IntouchSurvey® makes it easy to improve efficiency, reduce friction, and deliver exceptional experiences that show your customers you care—all while simplifying your operations behind the scenes.
SURVEY PERSONALIZATION

Make every survey feel like your brand

Create surveys that reflect your brand’s personality and professionalism. From custom designs and personalized URLs to a drag-and-drop editor, our platform ensures every survey feels tailored to your audience. Build trust while capturing the insights you need.

Design surveys to reflect your brand including, colours, logo, url etc.
MULTIPLE DISTRIBUTION METHODS

Reach your audience anytime, anywhere

Your customers live in a multi-channel world, and so should your surveys. Whether it’s through SMS, email, a website, or QR codes, our flexible distribution methods ensure your surveys are always within reach—meeting your audience wherever they feel most comfortable.

Send surveys via five different ways that suit your customers
REPORTING & ANALYSIS

Transform responses into real results

Your data is only as good as your ability to interpret it. With customizable dashboards, sentiment analysis, and location-based reporting, our platform turns raw responses into actionable insights. Make informed decisions with confidence and precision.

Get in-depth insights into what your customers like about your brand and what not.
BUILT-IN INTELLIGENCE

Smart features, smarter insights

Simplify complex data collection with built-in intelligence. Skip logic, question scoring, and advanced tagging work seamlessly behind the scenes to deliver relevant insights. Experience clarity like never before and spend less time sorting through data and more time acting on it.

Leverage built-in intelligence to ask the right questions and uncover valuable insights.
SURVEY INTEGRATION

Dive deeper by asking customers directly

Sometimes, customers have insights that won’t show up in reviews or social posts. Survey Integration lets you proactively ask for feedback, uncovering hidden insights that can guide decisions and strengthen relationships.

Why brands are choosing IntouchSurvey®

IntouchSurvey® is built for security and simplicity. Learn how easy it is to get started with our survey software and explore our robust security features that protect your data.
Learn what are customers say about IntouchSurvey®

Built for your business, no matter the industry.

Every industry has unique needs, but the goal is the same: understand your customers and deliver better experiences. Our survey tool is designed to adapt to your specific challenges, making it easier to connect with your audience and drive results.

Retail

Optimize store layouts, improve aisle navigation, and refine product offerings by collecting feedback.

Restaurant & QSRs

Elevate drive-thru, dine-in, delivery & curbside pick-up experiences with immediate customer feedback.

Grocery

Collect insights on produce freshness, self-checkout kiosks, wait times, and service by food delivery apps to improve customer experience.

C-stores

Ensure speedy, hassle-free service by gathering input about gas pumps, mobile payment systems, and checkout counters to meet the needs of on-the-go shoppers.

Telecom

Resolve customer frustrations and improve satisfaction by collecting feedback across service centers, online portals, and support calls for a smoother experience.

Hospitality

Perfect every guest stay by gathering feedback around check-in & check-outs, in-room experiences, and restaurant dining, ensuring every detail delights your guests.

Ready to see it in action?

Fill out the form below to schedule your personalized demo and discover how Intouch Insight can help you know your customers.