Build your brand’s reputation, one interaction at a time.

Just as trust is earned, a brand’s reputation is built from countless moments of care. Intouch Insight's reputation management platform helps you build, nurture and protect this trust, ensuring each interaction strengthens your brand’s foundation.

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Builds Credibility

People trust brands that show up, respond to feedback, and create positive experiences. With each interaction, your credibility grows, and so does customer loyalty.

Boosts Loyalty

When customers feel valued, they’re more likely to come back. Engaging with feedback shows that you care, creating a bond that turns first-time customers into lifelong supporters.

Averts Crisis

A reputation can take years to build and moments to damage. Proactively identify and address issues before they become bigger, protecting what you’ve worked so hard to create.

Reputation isn’t built overnight—every step counts!

We connect across countless touchpoints—social media, reviews, messages, and more. Each one is an opportunity, but also a challenge. Building a strong reputation requires ongoing dialogue, attention, and responsiveness to ensure no conversation is missed.

Monitor sentiments across the web using Pulse AI.

Keep a finger on the pulse of your brand.

Our platform lets you monitor everything from local visibility to emerging trends, all in one view. With tools like Pulse, which brings trending topics and sentiments into focus, you’ll never miss a beat on what matters to your customers.

Respond to customer reviews using customizable templates from within the software.

Make every customer feel heard and valued.

Each response is an opportunity to connect. We make it easy with bulk and suggested replies, and customizable templates that allow you to respond thoughtfully and efficiently. Each reply strengthens trust, showing customers you’re there, listening, and ready to help.

Get all reputation data under one roof with rich visualization and analytics.

Your true source of truth.

With rich visualizations and in-depth comparisons, our analytics studio transforms data into clear insights. Track progress, measure performance across locations, and compare to competitors—empowering you to make informed decisions and continuously elevate your brand.

The building blocks of resilient reputation.

Every piece of feedback, every review, and every comment is a chance to shape how customers feel about your brand. Our comprehensive reputation management suite empowers you to take control of these moments, turning them into building blocks of trust and connection.

LISTING MANAGEMENT

Make it easy for customers to find you—and trust you

Imagine a customer searching for your nearest location, only to find outdated hours or a wrong address. Listing Management ensures your business details are always accurate across platforms, making it easy for customers to find and trust you, time after time.

Manage local listing information of all your locations across the web from one place.

REVIEW MANAGEMENT

Every review is a window into customer sentiment

Whether it’s a glowing recommendation or critical feedback, reviews offer insight into how customers truly feel. It’s a conversation waiting to happen. With Review Management, you can respond promptly, showing customers that their voices matter and you’re committed to delivering a better experience.

Get the complete picture of your reviews within review management

SOCIAL MEDIA MONITORING

Hear what your customers are saying, where it matters most

Social media is the heartbeat of your brand’s reputation. It is where customers talk, share, and engage with your brand. Monitoring these conversations means you’re always aware of the perception and sentiment around your business, ready to join in and engage authentically with your audience.

COMPETITIVE MONITORING

Stand out with a brand story that’s uniquely yours

Understanding what customers think about your competitors can shine a light on what sets you apart—and where there’s room to grow. Our Competitive Monitoring lets you track industry trends, benchmark your performance, and identify new opportunities to differentiate your brand.

Learn what customers think about your competitors as it could help you create a niche.

CRISIS MANAGEMENT

Proactive protection to keep trust intact

Using advanced AI, our platform flags risky incidents—from customer and employee safety to discrimination and business practices—alerting you immediately so you can respond before a small issue grows. With our platform, you’ll know the moment an issue surfaces, so you can respond swiftly and prevent small issues from escalating.

Use advanced AI to flag risky incidents so you can avert emerging crisis.

SURVEY INTEGRATION

Dive deeper by asking customers directly

Sometimes, customers have insights that won’t show up in reviews or social posts. Survey Integration lets you proactively ask for feedback, uncovering hidden insights that can guide decisions and strengthen relationships.

AI-Powered insights at the speed of thought!

Imagine no more waiting, no more sifting through countless reviews, and no more wondering what your customers are really thinking. With AI Signals, skip the guesswork and dive straight into the data that matters. Curious if customer service needs improvement? Or if wait times affect your reputation? Get clear, data-backed answers in a click, and explore insights by location, region, or provider.

Reputation is fragile.
We help you build and protect it, every day.

Each customer interaction is a chance to strengthen your brand’s trustworthiness. Intouch Insight empowers you to protect the reputation you’ve worked so hard to build, helping you nurture customer trust and brand strength at every touchpoint.

Customer Service

Better User Experience

A Full Suite Solution

Full Partnership

Retail

Brand Perception & Loyalty

Brand perception impacts foot traffic and sales. By managing online reviews and customer feedback, you strengthen loyalty, build trust, and keep customers returning to your stores for more.

Restaurant & QSRs

Consistency in Experience & Taste

Consistency is key—from taste to experience. Positive online reviews reflect how well each location meets customer expectations, ensuring loyalty and trust across all your locations.

Grocery

Sensitivity to Food Safety

Food safety concerns can quickly damage trust. Managing reviews and addressing safety issues swiftly ensures your customers feel confident in the freshness and quality of your produce every time they shop.

C-stores

Neighborhood Dynamics

Convenience stores thrive on building strong ties with the local community. Every interaction, though brief, shapes the perception of your brand, making it essential to stay engaged and responsive to customer feedback.

CPG

Direct-to-Consumer Feedback

While CPG companies don’t always sell directly to customers, online reviews of their products in retail stores or online marketplaces matter. Reputation management helps CPG brands address issues, enhancing customer trust.

Ready to see it in action?

Fill out the form below to schedule your personalized demo and discover how Intouch Insight can help elevate your brand’s reputation.