2 min read
Key Insights for Enhancing Customer Experience at Travel Centers
The travel center market has experienced a significant transformation, evolving from simple stops for truck drivers...
Mystery Shopping For Retail
Whether online, in-store, or curbside, assess the execution of brand standards across multiple locations and ensure a great shopper experience with IntouchShop® Mystery Shopping.
- Get a clear picture of what customers experience at strategic touchpoints.
- Maximize ROI of promotions, product launches, and limited-time offers.
- Assess store layout, signage, and overall presentation at multiple locations.
Voice of Customers Program
From shopping experiences to post-purchase engagement, find drivers of sales and loyalty everywhere you sell with IntouchSurvey®.
- Get feedback on shopping experience, preferences, channels, and satisfaction.
- Gather insights on shopper behavior, trends, and more.
- Integrate data from Net Promoter Score (NPS) and Customer Satisfaction (CSAT).
Checks, Audits & Inspections
We know you can’t be at multiple stores at the same time, ensuring the execution in the field delivers seamless customer experiences… but IntouchCheck® can!
- Automate opening & closing procedures, cleaning & safety, and more.
- Streamline inventory and merchandising management.
- Adhoc promotions and product recall.
Operational Audit
Evaluate back-end and front-end operations and identify gaps between brand standards and stores’ execution with IntouchAudit®.
- Verify adherence to Standard Operating Procedures (SOPs).
- Ensure inventory, signages, and pricing meet brand standards.
- Identify cost-saving opportunities to optimize operations efficiency.
