Create a QSR experience that goes beyond a meal.
From quick serve to fast casuals, consumers crave consistency. Our CX solutions empower restaurant chains to improve the guest experience by listening to customers across all touchpoints, aligning operations to customer expectations and improving your bottom line.
SERVING 4 OF THE TOP 10 AND 10 OF THE TOP 50 QSR CHAINS IN NORTH AMERICA.
CX Solutions for restaurant leaders like you.
See how we help our clients enhance customer experiences, ensure compliance, and gather customer feedback—all in one easy-to-use CX platform.
Glen Brandeburg, President & Operating Partner at Heritage Partners Group
'We've seen an overall increase in sales from 3% to 5% all day growth. One of my markets has been up to over 40% year over year."
Mike Fox, Director of Operations at Marco's Pizza
"The data we’ve gained through Intouch has opened up conversations and helped us achieve a five-star guest experience across our stores."
Patrick Palmer, Senior Marketing & Communications Leader, Substance Collective
"Substance Collective and Intouch Insight were able to deliver significant insights that allowed our client to make meaningful changes in their go-to-market strategy."
Are you meeting guests' expectations for accurate orders, fast service, and a great experience?
Gather insights, streamline operations, and ensure guest satisfaction at every touchpoint - whether in the restaurant, drive-thru, third-party delivery mobile apps, or curbside pick-up.
*Intouch Insight - QSR Consumer Perceptions Survey
Boost Operational Efficiency
Collect and analyze performance metrics to identify and address areas for improvement, such as order accuracy, service speed, and more!
Maximize ROI
Deliver exceptional experiences, optimize sales channels, increase average spend, and ultimately enhance the bottom line.
Drive Customer Loyalty
Keep customers coming back for more! Ensure guest satisfaction to attract new and repeat visitors across all locations.
Get the CX insights you need to improve guest experiences - all in one place.
Simple and Easy-to-use
Our solutions are scalable, user-friendly, and easy to integrate. Video tutorials, and pre-built dashboards and templates ensure quick setup.
Multi-Location Management
Monitor and manage all your sites, oversee franchise locations, benchmark performance, and control permissions with ease.
White Glove Approach
Benefit from the guidance of a dedicated Customer Success Manager to maximize the potential of your CX initiatives.
360° CX View
Leverage data from our survey, audit, and mystery shopping tools - all in one place, and drive business growth faster.
Advanced Insights & Analytics
Refine text & sentiment data with ML, use predictive analytics to forecast the impact of improvements on KPIs.
Secure Data Management
From Single Sign-On (SSO) to data encryption, safeguard your critical business data with our enterprise-level infrastructure.
Your recipe for achieving the gold standard.
Delivering consistently delightful experiences across various channels can be challenging. Our fully-integrated suite of CX solutions offers both qualitative and quantitative insights necessary for a complete understanding of your brand's performance.
Mystery Shopping for Restaurants
Objectively measure the execution of your brand service standards and collect valuable competitive and pricing intelligence. With Intouch Insight, you can:
- Ensure that front-line teams are delivering on brand promises
- Assess all touchpoints like dine-in, drive-thru, or take-out.
- Identify inconsistencies in brand standards across channels.
- Monitor adherence to contractual obligations by franchisees.
Customer Feedback Surveys
Get to know your customers' perception of your restaurants before they go public with their experiences. With IntouchSurvey®, you can:
- Build, distribute and collect feedback as soon as they interact.
- Uncover the factors that drive customer satisfaction.
- Measure how likely your customers are to recommend you.
Restaurant Checks, Audits & Inspections
IntouchCheck® is an enterprise-level inspection and digital checklist software that streamlines daily, weekly, monthly or annual checks, audits, and inspections. With it, you can:
- Ensure employee adherence to standard operating procedures (SOPs).
- Enhance your inspections with easy-to-use automation and follow-ups, photos, scheduling and signatures.
- Deliver high-value insights through advanced reporting.
- Measure key areas of operation by centralizing execution.
Operational Audit
Let professional auditors dig even deeper into analyzing your back-of-the-house and front-of-the-house operations with IntouchAudit®. With us, you can:
- Thoroughly evaluate the execution of your SOPs.
- Analyze operations while pinpointing areas for improvement.
- Safeguard your restaurant against the risk of failing inspections.
- Validate health and safety standards to ensure the well-being of your staff and customers.
Food for thought from Intouch Insight.
Intouch Insight is the home of the Annual Drive-Thru Study — the industry-leading benchmark report for restaurant operators across North America. We take pride in our in-depth knowledge of the industries we serve. This is why we are constantly in the field, gathering the data you need to make informed, data-driven decisions.
Download Industry Report, Free Guides and More:
- Latest Trends Reports
- Customer Experience Guides
- Latest Blogs
3 min read
AI in Customer Experience: The Future of Drive-Thru Efficiency
Oct 15, 2024 by Sarah Beckett
4 min read
2024 Drive-Thru Study: Key Insights from our Annual Report
Oct 1, 2024 by Sarah Beckett
Frequently Asked Questions
Here's what decision-makers in the restaurant industry usually want to know.
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How can your CX platform benefit my Quick-serve restaurant (QSR)?
Intouch Insight’s CX platform is a comprehensive solution to enhance customer experience. By leveraging data from various CX initiatives, QSRs can gain valuable insights into guest satisfaction, operational efficiency, and overall service quality, leading to improved customer loyalty and increased revenue.
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What role do surveys play in restaurant guest experience?
Surveys play a crucial role in enhancing the guest experience in QSR by providing direct feedback from customers. This feedback helps restaurant leaders understand guest satisfaction levels, identify areas for improvement, and measure the effectiveness of new initiatives. By regularly collecting and analyzing survey data, restaurants can identify trends, enhance offerings, benchmark performance and so on.
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How can mystery shopping benefit my QSR?
Mystery shopping provides an unbiased view of your operations from a customer’s perspective, helping identify strengths and areas for improvement. The insights gained can drive training programs and operational enhancements, ultimately increasing revenue.
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How do digital checklists and operational audits contribute to customer experience in QSR?
Digital checklists and Operational audits are essential tools for maintaining brand standards and operational efficiency in QSR. They help brands keep consistent services across all locations, maintain compliance with health and safety regulations, and ensure team accountability.
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Is your platform scalable for QSR chains with multiple locations?
Absolutely. Our highly scalable CX platform can accommodate QSR chains of any size, from a few locations to hundreds. Centralized reporting and management tools allow you to monitor performance across all locations, ensuring consistent service quality and operational standards.
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How can I get started with your CX platform?
To get started, simply contact our sales team by clicking here. We'll schedule a demo to show you how our platform can benefit your QSR and discuss your needs.