40+ years Experience
Our solutions are designed based on 40+ years of hands-on experience in measuring brand service standards. In 2022, we completed 750,000 mystery shopping visits.
Turn insights into tangible improvements with customer experience measurement tools.
Intouch Insight offers multi-location brands a 360° CX view by seamlessly integrating operational performance and customer-centric data. Our customized customer experience solution puts an end to your CX woes.
Listen to your customers
Amplify your understanding of customer sentiments by initiating a Voice of Customer (VoC) program at every interaction, regardless of channel. You can even take it a step further by walking in your customers' shoes through mystery shopping, ensuring your employees meet the standards designed to exceed customer expectations.
With us, seamlessly integrate customer-centric data from:
Interpret your customers' experiences
Collecting data is simple; extracting actionable intelligence is the challenge. Our CX intelligence platform drills down to individual business regions, departments, or areas to uncover trends and replicate success.
We arm you with the right tools to measure, visualize, and predict results against company-wide goals and metrics using:
Take data-driven actions
Data is only as powerful as the impact it creates. Automate workflows and triggers for case assignments, conduct routine checks to preempt operational hiccups and engage professional auditors to eliminate blind spots and internal bias.
Partner with us to perform:
What's included:
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Guiding principles of customer experience management
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The most important tools for customer experience measurement and how they relate to each other
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Key elements to look for when choosing the right tools for your customer experience program