Pump up your
convenience store experience!

Whether at the pump or in-store, gain actionable insights into brand execution, operations and customer experiences with our multi-location CX Solutions.

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TRUSTED BY 6 OF THE TOP 10 GAS AND PETRO-CONVENIENCE STORE CHAINS IN NORTH AMERICA.

Andrew Balchin, Program Manager at Parkland Corporation

"Having the information living in one place makes it very easy to access the data and get the insights we need."

Michele Truelove, VP of Operations at High's

"If we don't use Intouch Insight, I think we lose a lot of valuable customer feedback. We lose the ability to connect with our customers."

Patrick Palmer, Senior Marketing & Communications Leader, Substance Collective

"Substance Collective and Intouch Insight were able to deliver significant insights that allowed our client to make meaningful changes in their go-to-market strategy."

Learn how Intouch Insight helped C-store leaders like Parkland Corporation improve customer experience and operational efficiency.

Learn how Intouch Insight helped High's improve their customer experience and operational efficiency.

Learn how Intouch Insight helped CPG brands like Subtance Collective improve customer experience and operational efficiency.

Increase Operational Efficiency

Streamline processes, reduce operational costs and improve customer experience at your convenience stores.

Drive Incremental Revenue

Deliver great customer experiences, drive customers from pump to store and make every visit an opportunity to boost sales.

Increase Customer Loyalty

Turn quick visitors into loyal regulars who keep choosing your C-Store for gas, coffee, snacks, and whatever else they need.

Simple and Easy-to-use

Our solutions are scalable, user-friendly, and easy to integrate. Video tutorials, and pre-built dashboards and templates ensure quick setup.

Multi-Location Management

Monitor and manage all your sites, oversee franchise locations, benchmark performance, and control permissions with ease.

White Glove Approach

Benefit from the guidance of a dedicated Customer Success Manager to maximize the potential of your CX initiatives.

360° CX View

Leverage data from our survey, audit, and mystery shopping tools - all in one place, and drive business growth faster.

Advanced Insights & Analytics

Refine text & sentiment data with ML, use predictive analytics to forecast the impact of improvements on KPIs.

Secure Data Management

From Single Sign-On (SSO) to data encryption, safeguard your critical business data with our enterprise-level infrastructure.

Mystery Shopping

From stocking pumps to in-store service speed, get insights that matter to you and your customer experience with IntouchShop^® Mystery Shopping.

Obtain unbiased feedback on all locations' performance.
Verify adherence to procedures, including age-restricted product sales.
Ensure operational consistency and meet brand standards at all sites.

Mystery shopper acting as an actual customer in a convenience store.

Voice of Customers Program

Listening to your customers is the first step to improving their experiences. Quickly build and send smart surveys with IntouchSurvey^®.

Understand factors influencing customers' visits to local C-Stores.
Collect satisfaction feedback at key touchpoints.
Integrate data from Net Promoter Score (NPS) and Customer Satisfaction (CSAT).

Start a Voice of Customers (VOC) program to learn about customers likes and dislikes.

Checks, Audits & Inspections

Perform daily, weekly, monthly, and even annual checks and audits, collect data instantly across locations, and act fast on issues with IntouchCheck^®.