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Get ready: The 2024 Third-Party Delivery Report is on its way!

Ready to up your delivery game? Our Third-Party Delivery Experience Report has all the insights you need to choose the best delivery partner, benchmark performance, and grow your market share.
 
Stay tuned to see which service comes out on top!

THE REPORT MEASURES FOUR KEY ASPECTS ACROSS THREE LEADING SERVICE PROVIDERS.
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Research Methodology: How we collected data?

With the help of our extensive mystery shopper network, we performed 600 mystery shop orders across the U.S. Shoppers placed orders using third-party delivery services—no paid tiers or priority delivery were allowed!

Mystery Shop Allocation 

Each delivery partner was allocated 200 shops, split evenly between convenience stores and quick-serve/fast-casual restaurants. Convenience store orders included a made-to-order item and a pre-packed snack or drink.

Timing 

The shopping period spanned from April to June 2024, with orders placed between 5:00 am and 11:00 pm EST.

Metrics Measured

The study evaluated four key factors that influence consumer choice: Speed of Service, Order Accuracy, Fees, and Overall Experience.

Sign-up to download the all new 2024 Third-Party Delivery Experience Report.
Tracking online food delivery

Empowering your delivery choices.

This report underscores the importance of choosing the right delivery partner and optimizing operations to enhance customer experience. Four key aspects that we measured in the report:

The key takeaways.

Convenience stores are more than just a pit-stop. By investing in mobile technology, enhancing store aesthetics, and adopting sustainable practices such as EV charging stations, they can effectively meet the evolving demands of today’s consumers.

Competition between C-stores & QSRs

Consumers are increasingly turning to convenience stores (c-stores) as a compelling option for food, surpassing traditional QSRs. This trend is propelled by enhanced food quality and variety.

According to the report, 56% of respondents now regard c-stores as a viable alternative to fast-food chains, marking an 11% increase over the past two years.

Improved food options at convenience stores.

The role of demographics

The inclusion of EV charging stations at convenience stores is emerging as a significant consideration for younger consumers.

Demographics play a pivotal role, with 34% of individuals aged 18-44 expressing a preference for a retail location with an EV charging station, compared to just 14% of those aged 45 or older.

 

Consumer preferences of EV charging station by age.

Ambiance takes center stage

Cleanliness and store ambiance have surged in importance among consumers, with 53% now deeming cleanliness a critical factor when selecting a convenience store, up from 43% last year.

This 10% increase underscores the escalating demand for a welcoming shopping environment.

Store cleanliness is one of the top reasons consumers choose one store over another.

 

Discover how delivery service partners stack up.

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