Get your slice of insight into
Pizza Delivery & Carryout (DELCO) experiences.

Customer satisfaction isn’t just a perk—it’s the secret ingredient that determines whether customers come back for another slice or rave about your pizza to friends and family.
 

Its universal -a fast, seamless experience can turn a one-time visitor into a regular. That’s why we uncovered three key time-related metrics that shape the customer experience: satisfaction with service speed, total order time, and adherence to estimated times.

How would you feel if you received your order wrong? Inaccuracy frustrates customers, leading to lost loyalty, bad reviews, and revenue decline. With automation on the rise, we set out to see—does tech improve accuracy, or does the human touch still matter?

If there’s one thing customers won’t compromise on, it’s food quality. No matter the setting, taste and temperature can make or break their experience. So, we set out to explore how these key factors shape customer satisfaction.

Small gestures can win hearts and build loyalty—a smile, a warm greeting, or a friendly remark can turn a simple interaction into a lasting connection. That’s why we evaluated friendliness both in-store and over the phone to see how it shapes customer satisfaction.