CHANGES IN CONSUMER HABITS REPORT FALL 2021
What the 'new normal' means for retail
In our latest edition of the Changes in Consumer Habits series, we dive into how expectations continue to evolve.
What's covered in the report:
- How technology is impacting consumer behavior
- What customers expect from the businesses they interact with
- Where businesses can focus their efforts to drive the greatest impact
What's important to consumers?
Over the last two years, price, convenience and quality have risen back to the top in terms of key aspects rated most important when making a decision to visit a store.
How are expectations changing?
When looking at aspects that respondents find extremely important when choosing to visit, COVID-19 related safety measures such as contactless service and crowd management dropped in importance.
How have consumers responded to alternative shopping methods?
60% of respondents have reported using alternative shopping methods such as curbside pickup or delivery, with curbside pickup taking the top spot.
