CX Trends Reports
Retail | Restaurants | Grocery | Convenience
To help brands respond to rapidly changing customer expectations, Intouch Insight conducts regular consumer habits studies and surveys to keep a pulse on consumer demands and the latest CX trends.
SUMMER 2023
2023 Convenience Store Trends Report
Convenience stores vs Quick-serve restaurants: Who's winning the battle of food, fuel and the future in 2023?
FALL 2022
2022 Mobile Ordering Trends Report
Data on the competition for prepared food & mobile ordering trends to watch.
SUMMER 2022
2022 Convenience Store Trends Report
Consumer habits, expectations and brand performance for C-Store Operators.
SPRING 2022
2022 Restaurant Trends Report
Discover how brands score for mobile food delivery, demand for plant-based food and trends in loyalty.
FALL 2021
Changes in Consumer Habits
What the 'new normal' means for retail and how consumer behaviors continue to change.
FALL 2021
Changes in Consumer Habits
Find out what patrons expect from the restaurants and food service businesses they interact with.
FALL 2021
Changes in Consumer Habits
What the 'new normal' means for petro-convenience and the trends impacting consumer habits.
SPRING 2021
Changes in Consumer Habits
Looking back on the last 12 months of retail. Bonus feature on grocery & convenience.
SPRING 2021
Changes in Consumer Habits
Looking back over the last 12 months for restaurants and food service establishments.
FALL 2020
Changes in Consumer Habits
A six month comparison on the evolution of retail and changes in consumer habits.
Fall 2020
Changes in Consumer Habits
Looking ahead, learnings for restaurants and food service establishments as a result of COVID-19.
FALL 2020
Changes in Consumer Habits
A six month assessment on the implications for convenience stores and gas stations.
SPRING 2020
Changes in Consumer Habits
How consumer habits are shifting and what it means for customer facing businesses.
SPRING 2020
Changes in Consumer Habits
A closer look at changes in consumer habits for Restaurants and Food Service Establishments.
SPRING 2020
Changes in Consumer Habits
Implications of the COVID-19 pandemic for Convenience Stores and Gas Stations.