Resource Center

Intouch's Saas CX Platform empowers you to take action on real-time insights to increase operational efficiency, maintain standardization and earn customers for life.

Discover how to analyze and track key performance metrics over time with our comprehensive Performance Trend Dashboard tutorial.

hierarchy-comparison-dashboard-thumbnail

Learn how to use the Hierarchy Comparison Dashboard to easily compare data across multiple locations, regions, or hierarchy nodes in our step-by-step video guide.

Discover how our advanced reporting package takes reporting to the next level with custom dashboards and reports in our detailed how-to video.

Watch our how-to video to learn how the Comments Dashboard allows users to easily read and analyze all the comments they've collected.

Watch our step-by-step video to learn how to create a custom dashboard tailored to your specific reporting needs.

2024 FSTEC

Join Intouch Insight's President & CEO, Cameron Watt, for an exclusive webinar on key insights from our 2024 Third-Party Delivery Report. Compare the top three delivery services and learn strategies to boost your operations and stay ahead in the evolving delivery space.

2024 Drive-Thru Study

In September 2024, our CRO Laura Livers and Senior Director of Marketing Sarah Beckett revealed the latest drive-thru trends at the QSR Evolution Conference. The response was fantastic, and we’re thrilled to share those insights with you. Don't miss out!

Designing the Perfect Drive-Thru

Watch our webinar with experts from KFC, QSR, and Intouch Insight on creating the ideal drive-thru experience. Explore consumer preferences, tech’s impact, and data-driven strategies, including insights from KFC’s Peter Hong on boosting global drive-thru performance.

2024 Outlook Leadership Conference

Do you know what drives your consumers and how you rank in the QSR space? Join President & CEO Cameron Watt to discover key insights from our Intouch Insight-CSP Audit on customer expectations, age verification, and more!

How to Improve Guest Experiences

Join Mellow Mushroom’s Kevin Sugarman and Intouch Insight’s Cameron Watt as they reveal how Mystery Shopping data enhances store operations, employee training, and franchise performance.

2023 Drive-thru Report

Join Sarah Beckett and Ben Coley as they explore key findings from the 2023 Drive-thru Study, including the impact of AI and dual-lane innovations on drive-thru performance.

2023 Outlook Leadership Conference

Do your customers stay loyal? Our Intouch Insight-CSP Audit reveals store performance and industry challenges. CEO Cameron Watt shares insights from 10 leading chains on meeting customer demands and new channel impacts.

Maximizing Digital Ordering's ROI

Join Sarah Beckett from Intouch Insight and Ben Coley from QSR Magazine as they share key findings from the 2023 Emerging Experience Study, focusing on enhancing guest satisfaction through better pickup experiences.