New, comprehensive aid addresses challenges multi-location organizations have in delivering consistent high-quality experiences
OTTAWA – Last year, Harvard Business Review reported that almost half of all major brands admitted they couldn’t deliver a critical success component – the ability to provide a consistent customer experience across all touchpoints.
Intouch Insight Ltd, (“Intouch” or “the Company”) (TSXV: INX) (OTCQX: INXSF), a leading provider of customer experience management insight and tools, is offering brands a free Customer Experience Management (CX) toolkit to help them execute this successfully.
The extensive guide is filled with practical, strategic advice and real-world experience, offering everything from best practices to a collection of customer experience tools and measurement options, topped off with advice on successful implementation. The goal is to help struggling brands create and manage a powerful, data-driven customer experience management program that will drive both performance and revenue growth.
“There’s little doubt that there’s a direct line between delivering a strong customer experience and overall business success,” said Sarah Beckett, Director of Marketing at Intouch Insight. “One of the biggest challenges our data has revealed is once brands identify the components of a solid experience strategy, they lack the ability to consistently implement it across all locations. Our assortment of tools and advice are designed to mitigate this challenge, on a sustainable basis.”
Additionally, users are given access to recommendations on effectively maintaining the program year after year, revealing helpful adjustments and new ideas to keep their programs fresh and effective.
To access the entire 2023 Customer Experience toolkit, visit: https://www.intouchinsight.com/resources/customer-experience-toolkit.
About Intouch Insight
Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch helps clients collect and centralize data from multiple customer touch points, gives them actionable, real-time insights, and provides them with the tools to continuously improve customer experience. Founded in 1992, Intouch is trusted by over 300 of North America’s most-loved brands for their customer experience management, customer survey, mystery shopping, mobile forms, operational and compliance audits, geolocation data capture and event marketing automation solutions. For more information, visit www.intouchinsight.com.
Media Contact:
Sarah Beckett
Director of Marketing
sbeckett@intouchinsight.com
613-270-7922