3 min read
VoE: How Employee Feedback Contributes to Your CEM Program
While voice of the customer (VoC) feedback is a key part of improving customer experience, it’s also important to collect feedback through other...
Survey Tools (3)
2 min read
How To Create The Most Effective Survey Questions
When creating customer satisfaction surveys, it’s necessary to come up with survey questions that provide your business with accurate, actionable...
2 min read
Why Customer Feedback is Vital to Your Business
Everyone can remember a time they’ve either hung up the phone or left a store unhappy after having a bad interaction with a sales associate. That...
2 min read
CSAT Survey Best Practices
What do customers think about your brand? Are they satisfied with your customer service? Do they think there are areas where you could improve?...
4 min read
Six Voice of the Customer Best Practices
Today, it’s impossible for brands to become industry leaders without listening and responding to the needs, wants, and expectations of their...
3 min read
Four Ways to Drive Customer Engagement
Many top brands attribute a large portion of their success to customer engagement because it plays a key role in the growth and sustainability of...
3 min read
Create a Lead Capture Survey Your Attendees Won't Mind Completing
In our last blog we introduced the concept of identifiers (i.e. data collection tools) and using them to convert event and trade show attendees to...