3 min read
How to Analyze Qualitative Customer Feedback
Data analysis is incredible. The way customer experience platforms can take data such as survey responses, online review data, mystery shopping...
Survey Tools (2)
4 min read
7 Proven Strategies to Boost Survey Response Rates
Of all the resources you have at your disposal for gathering feedback on how your business is performing, customers are your most valuable asset....
4 min read
7 Reasons Why Your VoC Program Is Not Improving Customer Experience
According to Forrester, Voice of the Customer (VoC) is a systematic approach for collecting customer feedback, mining that feedback for insights, and...
4 min read
3 Ways for Convenience Stores to Collect More Feedback
Customers increasingly expect personalized omnichannel experiences. To remain competitive, convenience store retailers need to actively listen to...
1 min read
Improve Customer Experience with Mystery Shopping & CSAT Surveys
When it comes to the value of your mystery shopping program, your results are meaningless if the behaviours you're measuring aren't aligned with your...
1 min read
How to Use CSAT Surveys to Improve Guest Loyalty at Your Hotels
In order to remain competitive in the hospitality industry, hotels must have a strong understanding of how guests are experiencing their brand and...
2 min read
CSAT & Mystery Shopping: Better Together
If you’re looking to improve customer experience at your locations, there are two key steps in the process to ensure that you get it right. While...
3 min read
VoE: How Employee Feedback Contributes to Your CEM Program
While voice of the customer (VoC) feedback is a key part of improving customer experience, it’s also important to collect feedback through other...
2 min read
How To Create The Most Effective Survey Questions
When creating customer satisfaction surveys, it’s necessary to come up with survey questions that provide your business with accurate, actionable...
2 min read
Why Customer Feedback is Vital to Your Business
Everyone can remember a time they’ve either hung up the phone or left a store unhappy after having a bad interaction with a sales associate. That...