4 min read
Pizza Trends: The Impact of Third-Party Delivery
Pizza delivery has come a long way from a simple phone call and a 30-minute wait. Today, customers expect speed, accuracy, and a hot, fresh pizza...
Survey Tools
6 min read
Micro-Moments That Make or Break Customer Satisfaction in QSRs
Imagine this: Peter is hungry and in a hurry for something satisfying to eat. He pulls into a drive-thru, but the menu is cluttered, the line is...
4 min read
Cast Your Line: 6 Survey Distribution Methods to Boost Response Rates
You’ve crafted your survey—fine-tuned the questions, ensured they’ll gather the insights you need, and polished the design to make it visually...
6 min read
Transforming CX: How Mystery Shopping, Feedback Survey, and Reputation Management Work Together
It's a common misconception that Mystery Shopping, Customer Feedback Surveys, and Reputation Management all deliver the same insights into the...
2 min read
Make the Most of Channel Blurring Opportunities
Looking to make 2023 your best year yet? One of the biggest opportunities we’re seeing carry over into 2023 is channel blurring. This refers to when...
3 min read
Customer Experience Management for Any Budget
If you’re reading this, we can assume you know the importance of customer experience in driving brand growth and revenue. But today, it's easy to...
3 min read
Strategies for Customer Experience: Measurement 101
A customer experience management (CEM) program without a measurement strategy is like having a sports car without any gasoline. Data is the fuel that...
2 min read
Reel Them In: Top 4 Considerations to Drive More Survey Responses
If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys are the #1 method used by businesses to solicit...
3 min read
Get More Out of Your CX Programs with IntouchSurvey™
This month, Intouch Insight is thrilled to announce the release of the latest and greatest IntouchSurvey™ self-serve model and redesigned...
2 min read
How Grocery Stores Can Best Use Customer Feedback
With the closure and reopening of stores amid the pandemic, not to mention the implementation of new rules and regulations, it’s been hard for...