4 min read
Pizza Trends: The Impact of Third-Party Delivery
Pizza delivery has come a long way from a simple phone call and a 30-minute wait. Today, customers expect speed, accuracy, and a hot, fresh pizza...
4 min read
Pizza delivery has come a long way from a simple phone call and a 30-minute wait. Today, customers expect speed, accuracy, and a hot, fresh pizza...
6 min read
Imagine this: Peter is hungry and in a hurry for something satisfying to eat. He pulls into a drive-thru, but the menu is cluttered, the line is...
4 min read
You’ve crafted your survey—fine-tuned the questions, ensured they’ll gather the insights you need, and polished the design to make it visually...
6 min read
It's a common misconception that Mystery Shopping, Customer Feedback Surveys, and Reputation Management all deliver the same insights into the...
2 min read
Looking to make 2023 your best year yet? One of the biggest opportunities we’re seeing carry over into 2023 is channel blurring. This refers to when...
3 min read
If you’re reading this, we can assume you know the importance of customer experience in driving brand growth and revenue. But today, it's easy to...
3 min read
A customer experience management (CEM) program without a measurement strategy is like having a sports car without any gasoline. Data is the fuel that...
2 min read
If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys are the #1 method used by businesses to solicit...
3 min read
This month, Intouch Insight is thrilled to announce the release of the latest and greatest IntouchSurvey™ self-serve model and redesigned...
2 min read
With the closure and reopening of stores amid the pandemic, not to mention the implementation of new rules and regulations, it’s been hard for...