3 min read
Third-Party Delivery Trends: What’s Driving Customer Satisfaction?
We’re thrilled to publish the findings of our first-ever study, 2024 Third-Party Delivery - The Path to Third-Party Delivery Excellence, which...
Restaurant (2)
6 min read
12 Insights from Restaurant Mystery Shopping
Mystery shopping programs offer restaurant operators and managers a unique opportunity to see their business through a guest’s eyes. This powerful...
3 min read
Embracing Digital Customer Experiences in Quick-Serve Restaurants
The quick-serve restaurant (QSR) industry is changing fast as ‘phygital' —where physical and digital customer experiences blend—becomes the norm....
3 min read
5 Ways To Improve Customer Experience In Restaurants
It’s not uncommon to see big QSR chains frequently announcing new customer experience (CX) programs. Every brand wants their customers to leave the...
4 min read
C-Store Trends: Insights Into the Future of Convenience Stores
Our Convenience Store Trends Report 2024 - Powering the Next Era of Convenience Store is finally here!
5 min read
QSR Guest Experiences: Insight Into Tech’s Impact [Latest Data]
When it comes to quick-serve restaurants (QSR), one thing is clear: customers crave speed, convenience, and good food. But with an overwhelming...
4 min read
Restaurant Trends: A Dive Into Emerging Experiences 2024
The Quick-Service Restaurant (QSR) industry is constantly evolving. Among all the trends influencing how restaurants operate, digital ordering cannot...
3 min read
How to Improve QSR Guest Experience with Data From the Field
With the restaurant industry facing many challenges, the big question remains: How can QSR brands improve guest experiences?
7 min read
Essential Restaurant KPIs to Measure Customer Experience Success
In the dynamic, competitive restaurant industry, every customer interaction counts. Whether through efficient drive-thru lanes, user-friendly...
3 min read
American Coffee Preferences: A Brief Insight
When getting a quick cup of coffee or a breakfast sandwich on the go, the drive-thru has become an essential feature for many Americans. In fact,...