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Five Strategies for Improving Restaurant Efficiency
From reducing costs to improving customer retention, efficient restaurant operations can significantly impact profitability.
Restaurant
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KPIs for Online Food Delivery: Evaluating Your Delivery Partner
For brands looking to tap into the booming online food delivery market, the big question is: how do you extend your brand’s promise and deliver a...
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How Heritage Partners Group Boosts Revenue Growth with Intouch Insight
Curious to learn how Intouch Insight's Mystery Shopping Program has provided Heritage Partners Group with insights into both customer experience and...
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AI in Customer Experience: The Future of Drive-Thru Efficiency
As the leading benchmark for drive-thru execution standards, this year’s Annual Drive-Thru Study examined a new and rapidly evolving area: the impact...
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2024 Drive-Thru Study: Key Insights from our Annual Report
For 24 years, the Intouch Insight Annual Drive-Thru Study has been the go-to resource for insights into the drive-thru performance of leading...
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How Florida-Based Marco's Franchisees Drive Success with Intouch
Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help Authentic Pizza of Florida LLC, the Florida area representative...
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Third-Party Delivery Trends: What’s Driving Customer Satisfaction?
We’re thrilled to publish the findings of our first-ever study, 2024 Third-Party Delivery - The Path to Third-Party Delivery Excellence, which...
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12 Insights from Restaurant Mystery Shopping
Mystery shopping programs offer restaurant operators and managers a unique opportunity to see their business through a guest’s eyes. This powerful...
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Embracing Digital Customer Experiences in Quick-Serve Restaurants
The quick-serve restaurant (QSR) industry is changing fast as ‘phygital' —where physical and digital customer experiences blend—becomes the norm....
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5 Ways To Improve Customer Experience In Restaurants
It’s not uncommon to see big QSR chains frequently announcing new customer experience (CX) programs. Every brand wants their customers to leave the...