2 min read
Key Insights for Enhancing Customer Experience at Travel Centers
The travel center market has experienced a significant transformation, evolving from simple stops for truck drivers into popular places for all kinds...
Petro-Convenience
3 min read
Third-Party Delivery Trends: What’s Driving Customer Satisfaction?
We’re thrilled to publish the findings of our first-ever study, 2024 Third-Party Delivery - The Path to Third-Party Delivery Excellence, which...
2 min read
How High's Consistently Achieves CX Goals With Intouch
Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help High's achieve consistent customer experience goals year after...
4 min read
Tobacco Compliance: Insights From the Age Verification Study 2024
Tobacco is a major source of revenue for convenience stores. According to Convenience Store News, cigarette sales drive roughly 20% inside the store,...
4 min read
C-Store Trends: Insights Into the Future of Convenience Stores
Our Convenience Store Trends Report 2024 - Powering the Next Era of Convenience Store is finally here!
2 min read
Parkland Partners With Intouch to Transform C-Store CX
Want to learn how Intouch Insight's CX platform and Mystery Shopping services empower Parkland Corporation to consistently deliver exceptional...
2 min read
Coffee Customers are Thirsty for More
Coffee remains a hot commodity for consumers. Drive Research reported that 74% of Americans drink coffee every day*. In a recent consumer survey...
2 min read
Are Kum & Go and Del Taco Doing Loyalty Programs Right?
Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to...
2 min read
2023 Convenience Store Trends: Food, Fuel, and the Future
Consumers don’t care about the traditional divisions between industries. Channel blurring, the purchasing of goods and services from an alternative...
2 min read
New Cars, Electric Vehicles, and Insurance Coverage
Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them...