3 min read
Department Stores: The Retail Decline
From malls in the suburbs to the shops lining Times Square, the future of retail is changing - and fast. With already nine retail bankruptcies in...
Ongoing Education (4)
1 min read
Mobile Forms: FAQs
If you're considering making the switch from paper data collection processes to mobile forms, you probably have some questions about how the process...
2 min read
Why Customer Feedback is Vital to Your Business
Everyone can remember a time they’ve either hung up the phone or left a store unhappy after having a bad interaction with a sales associate. That...
1 min read
What Is Mystery Shopping: An Introduction
Mystery shopping requires a shopper to interact with a company under the guise of being a prospective customer. The shopper then observes the...
1 min read
How To Measure Event ROI
All brands invest in their events, but not every event is a success. That’s because there’s more to a successful event than just the amount of...
1 min read
Why Operations Teams Should Care About CEM
First things first: before we tell you why your operations team should care about customer experience management (CEM), we’ll start by explaining...
4 min read
How To Successfully Open A New Restaurant
Opening a new restaurant, although very exciting, can be equally as challenging. In fact, 60 percent of restaurants fail during their first year....
2 min read
The Best Technology to Improve the Shopping Experience
In a fast-paced consumer industry like grocery, both the shopping and operating experience are constantly evolving for consumers and owners alike....
3 min read
Crowdsourcing: A New Alternative to Measure Customer Experience
Are you a business owner or operator with dozens, or even thousands of locations looking for a deeper understanding of how your company is executing?...
1 min read
How To Improve Your Event Marketing and Trade Show ROI
This crash course is designed for all of you event marketing professions looking to improve your event and trade show ROI. In order to maximize the...