4 min read
Mystery Shopping Scores: Understanding Brand Execution
Businesses use mystery shopping as a valuable data collection method to evaluate and improve customer experience, product quality, operational...
Ongoing Education
2 min read
The Mystery Shopping Process in 5 Steps
With any good meal, the ingredients and the steps that go into preparing it are integral to the final product. And mystery shopping programs aren’t...
3 min read
3 Reasons To Use A Professional Mystery Shopping Provider
When properly executed, mystery shopping programs enable businesses to objectively measure the execution of their brand promises and customer...
3 min read
Mystery Shopping and Operational Audits: A Two-pronged Approach To CEM
Great customer experiences lead to lifetime loyalty. A positive experience will keep customers coming back for more, whereas a negative one can lose...
3 min read
Paper Beats Rock; Mobile Forms Software Beats Paper
As society experiences this time of uncertainty and trepidation, providing customers with a reliable, consistent experience has an even greater...
1 min read
Your Guide to Mastering CX in 2020
January and February are slow-moving months for consumers. People are scrambling to pay off their credit cards, don’t deny it Karen, we see you, and...
4 min read
The Key to Cultivating Loyalty Part 1: Action Customer Feedback
Guest post by Jim Bass, Designing the Difference
4 min read
Maximizing the Employee's Role in the Customer Experience
We recently hosted a webinar with CX strategist and author, Adam Toporek. The webinar covered the link between employee engagement and customer...
3 min read
Humanizing the Customer Experience
And just like that, another CX NYC conference has come and gone. Forrester’s 2019 event definitely didn’t disappoint. The conference was filled with...