1 min read
Improve Customer Experience with Mystery Shopping & CSAT Surveys
When it comes to the value of your mystery shopping program, your results are meaningless if the behaviours you're measuring aren't aligned with your...
Mystery Shopping (5)
2 min read
The Key to Effective Mystery Shopping: Understanding Your Customer
Have you ever been in a situation where you ask a question only to receive an answer that isn’t what you were looking for? Maybe you didn’t ask the...
Petro-Convenience Mystery Shopping [Infographic]
In petro-convenience stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from...
Retail Mystery Shopping [Infographic]
The retail landscape is constantly shifting, and now more than ever it's essential that retailers provide their customers with a wonderful customer...
2 min read
CSAT & Mystery Shopping: Better Together
If you’re looking to improve customer experience at your locations, there are two key steps in the process to ensure that you get it right. While...
2 min read
How to Leverage Hotel Mystery Shopping to Improve Guest Experience
Businesses in the hospitality industry do more than sell products or services - their customers are paying for an experience. In order to ensure that...
Restaurant Mystery Shopping [Infographic]
When you own or operate a restaurant with multiple locations, it's impossible to be on the floor at all times, so it's essential to see exactly how...
Convenience and Gas Mystery Shopping [Infographic]
At convenience and gas stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from...
2 min read
Why You Should Revisit Your Mystery Shopping Program
When running a mystery shopping program at your business, sometimes it can feel like all it requires is simply putting a program in place, and then...
1 min read
What Is Mystery Shopping: An Introduction
Mystery shopping requires a shopper to interact with a company under the guise of being a prospective customer. The shopper then observes the...