6 min read
3 Ways to Get the Most Value out of Your Mystery Shopping Program
Customer experience (CX) is a top priority for most businesses, but many struggle to pinpoint where the brand vision for CX is not being delivered -...
Mystery Shopping (5)
3 min read
New York Flagship Survey
The customer experience. It’s often talked about, chased after, and sometimes — sadly — not considered at all. But in an environment where...
3 min read
4 Ways Restaurant Mystery Shopping Improves Customer Experience
When it comes to dining out, there’s no doubt that customers expect a seamless experience - delicious food, great service, and a pleasant atmosphere....
1 min read
Guide: What Should Your Mystery Shopping Scores Be? [Infographic]
If you have just begun mystery shopping your stores, it’s important to set an initial target for the level of compliance you hope to achieve at each...
1 min read
Improve Customer Experience with Mystery Shopping & CSAT Surveys
When it comes to the value of your mystery shopping program, your results are meaningless if the behaviours you're measuring aren't aligned with your...
2 min read
The Key to Effective Mystery Shopping: Understanding Your Customer
Have you ever been in a situation where you ask a question only to receive an answer that isn’t what you were looking for? Maybe you didn’t ask the...
Petro-Convenience Mystery Shopping [Infographic]
In petro-convenience stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from...
Retail Mystery Shopping [Infographic]
The retail landscape is constantly shifting, and now more than ever it's essential that retailers provide their customers with a wonderful customer...
2 min read
CSAT & Mystery Shopping: Better Together
If you’re looking to improve customer experience at your locations, there are two key steps in the process to ensure that you get it right. While...
2 min read
How to Leverage Hotel Mystery Shopping to Improve Guest Experience
Businesses in the hospitality industry do more than sell products or services - their customers are paying for an experience. In order to ensure that...