3 min read
AI in Customer Experience: The Future of Drive-Thru Efficiency
As the leading benchmark for drive-thru execution standards, this year’s Annual Drive-Thru Study examined a new and rapidly evolving area: the impact...
Mystery Shopping
6 min read
12 Insights from Restaurant Mystery Shopping
Mystery shopping programs offer restaurant operators and managers a unique opportunity to see their business through a guest’s eyes. This powerful...
3 min read
5 Key Steps to Launching a Mystery Shopping Program
Over decades of managing mystery shopping programs, we've seen time and time again that the overall success of a program hinges on the initial...
2 min read
How Intouch Boosts Retail Merchandising For a Global CPG Brand
Curious to learn how Intouch Insight's data collection and analysis solutions helped a global CPG company gain actionable insights into the...
6 min read
Transforming CX: How Mystery Shopping, Feedback Survey, and Reputation Management Work Together
It's a common misconception that Mystery Shopping, Customer Feedback Surveys, and Reputation Management all deliver the same insights into the...
4 min read
Tobacco Compliance: Insights From the Age Verification Study 2024
Tobacco is a major source of revenue for convenience stores. According to Convenience Store News, cigarette sales drive roughly 20% inside the store,...
4 min read
Mystery Shopping Scores: Understanding Brand Execution
Businesses use mystery shopping as a valuable data collection method to evaluate and improve customer experience, product quality, operational...
3 min read
The Many Types of Mystery Shopping
With the rise of technology and digital channels, brands need to ensure that customers have great experiences not only at various locations but...
4 min read
Restaurant Trends: A Dive Into Emerging Experiences 2024
The Quick-Service Restaurant (QSR) industry is constantly evolving. Among all the trends influencing how restaurants operate, digital ordering cannot...
3 min read
Grocery Store Customer Experience: A Brief Insight
As grocers fight for space in customers' pantries (and minds), letting someone hang alone in their store for five minutes without assistance is not...