3 min read
KPIs for Online Food Delivery: Evaluating Your Delivery Partner
For brands looking to tap into the booming online food delivery market, the big question is: how do you extend your brand’s promise and deliver a...
Data & Reports
4 min read
2024 Drive-Thru Study: Key Insights from our Annual Report
For 24 years, the Intouch Insight Annual Drive-Thru Study has been the go-to resource for insights into the drive-thru performance of leading...
2 min read
Key Insights for Enhancing Customer Experience at Travel Centers
The travel center market has experienced a significant transformation, evolving from simple stops for truck drivers into popular places for all kinds...
3 min read
Third-Party Delivery Trends: What’s Driving Customer Satisfaction?
We’re thrilled to publish the findings of our first-ever study, 2024 Third-Party Delivery - The Path to Third-Party Delivery Excellence, which...
3 min read
Top Retail Trends Enhancing Shopping Experiences
Retail trends and technologies, such as virtual queues, self-checkout, augmented reality (AR), virtual reality (VR), and retail media networks, are...
3 min read
Embracing Digital Customer Experiences in Quick-Serve Restaurants
The quick-serve restaurant (QSR) industry is changing fast as ‘phygital' —where physical and digital customer experiences blend—becomes the norm....
3 min read
Unveiling Key Online Shopping Trends for 2024
The future of online shopping looks incredibly promising, with e-commerce spending projected to reach $1.2 trillion in 2024. To understand how...
4 min read
C-Store Trends: Insights Into the Future of Convenience Stores
Our Convenience Store Trends Report 2024 - Powering the Next Era of Convenience Store is finally here!
5 min read
QSR Guest Experiences: Insight Into Tech’s Impact [Latest Data]
When it comes to quick-serve restaurants (QSR), one thing is clear: customers crave speed, convenience, and good food. But with an overwhelming...
5 min read
Mystery Shopping in Market Research
Customer preferences have certainly evolved over the last decade. From technological advancements to economic shifts, many factors influence what...