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Top 5 Tips for Better CX Program Measurement
In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked about the importance of understanding your customers’...
Customer Experience Measurement (3)
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How to Fix the Quagmire of Too Much Customer Experience Data
Most companies today have realized that customer experience (CX) is evolving into the number one factor they can control in terms of maintaining a...
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What Not to Do When Selecting a CX Technology Platform
Superior customer experience (CX) can be a game-changing tactic for businesses looking to transform their organization and outperform the...
3 min read
New York Flagship Survey
The customer experience. It’s often talked about, chased after, and sometimes — sadly — not considered at all. But in an environment where...
1 min read
Restaurant Operations Series: Using Measurement to Drive Execution
With the help of social media and websites like Yelp, Urbanspoon and Trip Advisor, consumers are more vocal than ever about their dine in-and quick...