1 min read
GEM Series: Three Solutions for Hotel Guest Experience Management
Customer experience (CX) has become a top priority for almost all B2C companies today. Their customers don’t just want high-value, great experiences...
Customer Experience Management (7)
3 min read
How To Prepare for Canada Day & Independence Day
On an average July 4th weekend, Americans across the country consume 150 million hot dogs, and purchase more than 68 million cases of beer. With all...
3 min read
VoE: How Employee Feedback Contributes to Your CEM Program
While voice of the customer (VoC) feedback is a key part of improving customer experience, it’s also important to collect feedback through other...
1 min read
CXM Maturity Series: Does Your CX Need to Evolve?
Achieving great customer experience (CX) is becoming more and more challenging for multi-location businesses. Not only are these companies...
3 min read
CX Leaders: 5 Tips for Becoming a Customer-Centric Organization
It’s no secret that people are resistant to change - and when it comes to organizational change, their resistance might be even stronger. This is one...
1 min read
Why Operations Teams Should Care About CEM
First things first: before we tell you why your operations team should care about customer experience management (CEM), we’ll start by explaining...
3 min read
How To Improve Your QSR's Drive-Thru Experience
In the QSR industry, overall customer experience is largely impacted by how well the drive-thru operates. With a whopping 70% of service coming from...
1 min read
Content Round-Up - Operational Strategies
This week, we’ve rounded-up content on operational strategies. Read below for content ranging from how brick and mortar stores can stay competitive...