4 min read
Lessons from 2020
Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic accelerated many trends that experts assumed would...
Customer Experience Management (3)
2 min read
Making Great Experiences Happen | CX Day 2020
Every year, the first Tuesday in October marks a very special day for our global community. CX Day is dedicated to the celebration of businesses,...
3 min read
Cultivating Trust in Times of Change with Jeanne Bliss
Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss, and Erin Fenn, Executive Vice President at Intouch...
2 min read
Experiences that Matter - Volume II
At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients. Early on in the pandemic, we wanted to do our part to...
2 min read
Experiences that Matter
Intouch Customer Success Stories At Intouch, we are very fortunate to work with a diverse and resilient group of businesses in retail, restaurant,...
2 min read
Building a Solid Foundation for Your CEM Strategy
Building a state of the art Customer Experience Management (CEM) program is a long-term process and it can be difficult to know just where to start....
3 min read
Why You Need A Blended Approach to CEM
We have good news and bad news. As a business, there are a number of challenges you can expect to face in 2020, especially if you don’t have an...
1 min read
Your Guide to Mastering CX in 2020
January and February are slow-moving months for consumers. People are scrambling to pay off their credit cards, don’t deny it Karen, we see you, and...
3 min read
Keys to Cultivating Loyalty Part 2: Designing Great Experiences
Last month we shared a guest post by customer experience strategist, Jim Bass. In the first part of this two-part blog series, Jim emphasized why...
4 min read
Maximizing the Employee's Role in the Customer Experience
We recently hosted a webinar with CX strategist and author, Adam Toporek. The webinar covered the link between employee engagement and customer...