6 min read
4 Customer Experience Insights for Multi-location Businesses in 2025
Imagine this: Leaders of a national chain gathered for their quarterly business review after a period of rapid expansion. The conversation started...
Customer Experience Management
3 min read
4 Essential Tips to Strengthen Your Brand's Online Reputation
In today’s digital age, a brand’s reputation often begins with what customers say online. With so many options at their fingertips, consumers rely...
5 min read
7 Must-Have CX Software Features You Can't Ignore
Whether you are managing a restaurant chain, a retail brand, or any multi-location business, having the right Customer Experience (CX) software can...
8 min read
Customer Retention Matters: 5 Strategies for Long-Term Success
When it comes to keeping customers happy and coming back, brands such as Amazon, Sephora, and Chick-fil-A are excellent examples of how great...
3 min read
5 Ways To Improve Customer Experience In Restaurants
It’s not uncommon to see big QSR chains frequently announcing new customer experience (CX) programs. Every brand wants their customers to leave the...
7 min read
Customer Experience Measurement: 17 KPIs the Pros are Tracking in 2024
Ask any customer experience (CX) professional, and they’ll tell you that exceptional customer experiences drive increased revenue. The reason why?...
7 min read
Essential Restaurant KPIs to Measure Customer Experience Success
In the dynamic, competitive restaurant industry, every customer interaction counts. Whether through efficient drive-thru lanes, user-friendly...
2 min read
Are Kum & Go and Del Taco Doing Loyalty Programs Right?
Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to...
3 min read
Welcome to ChatGPT, May I Take Your Order?
Businesses have been benefitting from the efficiencies provided by machines since the 1700s. As technology continues to advance, new tools and...
2 min read
Emerging Experiences: Where Tech Meets Taste
From Consumer Trend Reports to the Annual Drive-Thru Study, Intouch Insight has been a trusted source of customer experience data for years. Now, in...