Transforming CX: How Mystery Shopping, Feedback Survey, and Reputation Management Work Together
It's a common misconception that Mystery Shopping, Customer Feedback Surveys, and Reputation Management all deliver the same insights into the...
1 min read
Olivia McEwen October 29, 2024
We’re thrilled to introduce Reputation Management, a new tool designed to help businesses actively manage their online presence. In a world where 7 in 10 unhappy customers share their negative experiences, it’s more important than ever to take control of how your brand is perceived.
Offered as part of our full suite of CX solutions, with Reputation Management, you can:
Reputation Management is all about monitoring, responding to, and improving your brand’s online image. It centralizes reviews, social media mentions, and customer feedback across platforms like Google, Yelp, and Facebook.
This tool helps you:
Our Reputation Management tool is packed with features that simplify the process:
This new addition to our product mix helps you protect your reputation, improve customer satisfaction, and ensure a consistent customer experience. For more details or to get started, reach out to your Customer Success Manager or contact us at letschat@intouchinsight.com!
It's a common misconception that Mystery Shopping, Customer Feedback Surveys, and Reputation Management all deliver the same insights into the...
It’s no secret that the opinions of customers shared through online reviews and ratings have a large influence on a brand’s reputation and play a...
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