How Convenience Stores Can Capitalize on Mystery Shopping
It's a great time to be in the convenience industry. The changes in consumer habits that we’ve tracked over the past two years show people are making...
![Petro-Convenience Mystery Shopping [Infographic]](https://www.intouchinsight.com/hubfs/PETRO-CONVENIENCE%20MYSTERY%20SHOPPING.png)
In petro-convenience stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from fresh food offerings to cleanliness, there are many crucial touch points in your CX.
Your brand is only as good as your lowest performing associate or location. So, how can you ensure that your stores are following brand standards? Mystery shopping lets you collect third party feedback and assess performance based on specific benchmarks that you're measuring.
You'll sleep soundly every night knowing that your standards are being followed by every associate at every location.
Read the infographic below to see how valuable petro-convenience mystery shopping is to customer satisfaction and loyalty.
Tobacco Compliance: Insights From the Age Verification Study 2024
Tobacco is a major source of revenue for convenience stores. According to Convenience Store News, cigarette sales drive roughly 20% inside the store,...
Leading Strategies from the 2016 Gas and Convenience Mystery Shop
For over a decade, we’ve been working with CSP Magazine to conduct an annual mystery shopping study with the top gas and convenience chains in the...