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Looking to make 2023 your best year yet? One of the biggest opportunities we’re seeing carry over into 2023 is channel blurring. This refers to when brands provide goods and services that aren't normally associated with their industry. While this is...
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You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality...
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At Intouch Insight we are committed to ensuring our users have every tool they need to reach customer experience excellence. This month we have...
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If you’re reading this, we can assume you know the importance of customer experience in driving brand growth and revenue. But today, it's easy to...
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Rising inflation and concerns about economic instability have both brands and consumers concerned. But, after years of pandemic-related restrictions...
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Happy Halloween and happy new features! This month we are happy to announce that we have launched several new features across the Intouch Insight...
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The 2022 Annual Drive-Thru Study is here! This study was first launched 22 years ago and is the leading industry benchmark for drive-thru...
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As anyone who has recently filled up their gas tank or purchased groceries will tell you, the cost of living just keeps going up. Consumer reactions...
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Here at Intouch Insight we are always looking to launch new features that will help you to achieve customer experience excellence. This month we have...
3 min read
The rapid evolution of technology continues to impact every industry and raise consumer expectations around how brands incorporate it into their...
