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What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of everyday consumers across North America on a wide range of issues affecting customer experiences.
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All restaurants, especially chains, that are focused on achieving operational excellence perform some combination of daily, weekly, monthly, or even...
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Whether you’re launching a new mystery shopping program or improving an existing one, third party mystery shopping providers, aka MSPs, are a big...
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From Consumer Trend Reports to the Annual Drive-Thru Study, Intouch Insight has been a trusted source of customer experience data for years. Now, in...
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At Intouch Insight we are constantly revamping our software to make it as powerful as possible. This month, we added new features to the Intouch...
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At Intouch Insight, we believe in making data-driven decisions. In addition to the software and services we provide our partners, we conduct ongoing...
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Running a restaurant can be chaotic. With a long list of tasks to complete before the next rush, ensuring staff members get to everything and nothing...
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Here at Intouch Insight, we are always releasing new features to make our user’s experience as seamless as possible. This month, we added a new...
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At Intouch Insight, we are constantly enhancing our software so that we can empower our customers to reach customer experience excellence. This month...
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How can you do more with less? This classic question is a real concern for hotel operators in 2023. Guest expectations continue to evolve while...
