3 min read
Consistency plays a crucial role in building and strengthening a brand's reputation. Providing the same level of quality and service across all locations builds trust among consumers and earns long-term loyalty. But in order to develop and maintain...
3 min read
Mystery shoppers, secret shoppers, silent shoppers…they are known by many names, but who are these shoppers shrouded in enigma? And what exactly do...
1 min read
Here at Intouch Insight, we are always working with our customers to help elevate their customer experience game. In support of this, we have...
2 min read
With summer just around the corner and consumers focused on summer vacation plans, we know that businesses are looking ahead to the holiday season....
3 min read
Businesses have been benefitting from the efficiencies provided by machines since the 1700s. As technology continues to advance, new tools and...
2 min read
The Intouch Insight Platform just got a lot more powerful! Our new add-on feature packs allow you to customize the Intouch Insight Platform to meet...
2 min read
What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of...
3 min read
All restaurants, especially chains, that are focused on achieving operational excellence perform some combination of daily, weekly, monthly, or even...
4 min read
Whether you’re launching a new mystery shopping program or improving an existing one, third party mystery shopping providers, aka MSPs, are a big...
2 min read
From Consumer Trend Reports to the Annual Drive-Thru Study, Intouch Insight has been a trusted source of customer experience data for years. Now, in...
