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Technology is continuously evolving the way in which consumers interact with brands. And it’s imperative for businesses to keep up with these trends in order to consistently exceed customer expectations.
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Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to...
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Consumers don’t care about the traditional divisions between industries. Channel blurring, the purchasing of goods and services from an alternative...
1 min read
At Intouch Insight, we are always looking to level up our software so that our users can continue to strive for customer experience excellence. This...
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Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them...
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Consistency plays a crucial role in building and strengthening a brand's reputation. Providing the same level of quality and service across all...
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Mystery shoppers, secret shoppers, silent shoppers…they are known by many names, but who are these shoppers shrouded in enigma? And what exactly do...
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Here at Intouch Insight, we are always working with our customers to help elevate their customer experience game. In support of this, we have...
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With summer just around the corner and consumers focused on summer vacation plans, we know that businesses are looking ahead to the holiday season....
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Businesses have been benefitting from the efficiencies provided by machines since the 1700s. As technology continues to advance, new tools and...
