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For over two decades, the Annual Drive-Thru Study has provided restaurant operators with benchmark data to track trends and compare their performance against key competitors. This time-based study uses mystery shopping to measure the performance of...
1 min read
This month at Intouch Insight we have introduced several new updates to our CX platform. These changes will help you get the most out of your data so...
2 min read
It’s hard to believe that fall is right around the corner! But we’re closing out summer with some hot consumer data from our regular Flash Points;...
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A recent survey of 1,894 everyday consumers across North America revealed that 74% of customers feel technology has made dining at restaurants more...
At Intouch Insight, we are always looking to ensure that our customers have what they need to be successful. This month, we have made changes to our...
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Technology is continuously evolving the way in which consumers interact with brands. And it’s imperative for businesses to keep up with these trends...
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Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to...
2 min read
Consumers don’t care about the traditional divisions between industries. Channel blurring, the purchasing of goods and services from an alternative...
1 min read
At Intouch Insight, we are always looking to level up our software so that our users can continue to strive for customer experience excellence. This...
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Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them...
