4 min read
Businesses use mystery shopping as a valuable data collection method to evaluate and improve customer experience, product quality, operational efficiency, and more. The results of these evaluations are typically presented as mystery shopping scores.
2 min read
Want to learn how Intouch Insight's CX platform and Mystery Shopping services empower Parkland Corporation to consistently deliver exceptional...
1 min read
Happy May! At Intouch Insight, we're dedicated to improving our software so you can provide great customer experiences. This month, we're excited to...
3 min read
With the rise of technology and digital channels, brands need to ensure that customers have great experiences not only at various locations but...
5 min read
When it comes to quick-serve restaurants (QSR), one thing is clear: customers crave speed, convenience, and good food. But with an overwhelming...
4 min read
The Quick-Service Restaurant (QSR) industry is constantly evolving. Among all the trends influencing how restaurants operate, digital ordering cannot...
2 min read
At Intouch Insight, we're dedicated to improving our software so our users can keep delivering top-notch customer experiences. This month, we're...
3 min read
As grocers fight for space in customers' pantries (and minds), letting someone hang alone in their store for five minutes without assistance is not...
5 min read
Customer preferences have certainly evolved over the last decade. From technological advancements to economic shifts, many factors influence what...
7 min read
Ask any customer experience (CX) professional, and they’ll tell you that exceptional customer experiences drive increased revenue. The reason why?...
