3 min read
It’s not uncommon to see big QSR chains frequently announcing new customer experience (CX) programs. Every brand wants their customers to leave the restaurant with a smile, but achieving this consistently is easier said than done.
2 min read
Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help High's achieve consistent customer experience goals year after...
6 min read
It's a common misconception that Mystery Shopping, Customer Feedback Surveys, and Reputation Management all deliver the same insights into the...
2 min read
This June, we're excited to announce two new updates designed to enhance the IntouchCheck® user experience. These updates focus on improving the...
4 min read
Tobacco is a major source of revenue for convenience stores. According to Convenience Store News, cigarette sales drive roughly 20% inside the store,...
4 min read
Our Convenience Store Trends Report 2024 - Powering the Next Era of Convenience Store is finally here!
4 min read
Businesses use mystery shopping as a valuable data collection method to evaluate and improve customer experience, product quality, operational...
2 min read
Want to learn how Intouch Insight's CX platform and Mystery Shopping services empower Parkland Corporation to consistently deliver exceptional...
1 min read
Happy May! At Intouch Insight, we're dedicated to improving our software so you can provide great customer experiences. This month, we're excited to...
3 min read
With the rise of technology and digital channels, brands need to ensure that customers have great experiences not only at various locations but...
