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First things first: before we tell you why your operations team should care about customer experience management (CEM), we’ll start by explaining what this term means, as it might be unfamiliar to you. Then, we’ll go into more depth about this...
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Sometimes, businesses get caught up in how quickly they can get a job done or how much they're able to bill for a certain project - forgetting the...
2 min read
What do customers think about your brand? Are they satisfied with your customer service? Do they think there are areas where you could improve?...
4 min read
Today, it’s impossible for brands to become industry leaders without listening and responding to the needs, wants, and expectations of their...
3 min read
Mystery shopping is a great way to measure your customer experience and learn how well your locations are following brand standards. A lot of thought...
4 min read
Opening a new restaurant, although very exciting, can be equally as challenging. In fact, 60 percent of restaurants fail during their first year....
3 min read
Many top brands attribute a large portion of their success to customer engagement because it plays a key role in the growth and sustainability of...
4 min read
Many businesses in various industries face the same issue: overtime costs. While sometimes it's a necessary part of the job, employers usually want...
2 min read
Whether you’re looking at making a career out of mystery shopping, taking it up as a hobby, or just looking to increase your income, there are a few...
2 min read
Prospective clients often ask us, “how much can I save using IntouchCheck mobile forms?” While the savings and ROI for mobile forms vary by factors...
