3 min read
From malls in the suburbs to the shops lining Times Square, the future of retail is changing - and fast. With already nine retail bankruptcies in 2017 the future of department stores is looking pretty bleak. Where people were once excited to spend...
2 min read
When running a mystery shopping program at your business, sometimes it can feel like all it requires is simply putting a program in place, and then...
3 min read
It’s no secret that people are resistant to change - and when it comes to organizational change, their resistance might be even stronger. This is one...
1 min read
If you're considering making the switch from paper data collection processes to mobile forms, you probably have some questions about how the process...
2 min read
When creating customer satisfaction surveys, it’s necessary to come up with survey questions that provide your business with accurate, actionable...
2 min read
Everyone can remember a time they’ve either hung up the phone or left a store unhappy after having a bad interaction with a sales associate. That...
1 min read
Mystery shopping requires a shopper to interact with a company under the guise of being a prospective customer. The shopper then observes the...
2 min read
Any retail owner, operator, or manager has experienced first-hand the chaos that can come with a busy day on the floor. From ensuring merchandise and...
1 min read
All brands invest in their events, but not every event is a success. That’s because there’s more to a successful event than just the amount of...
