2 min read
Businesses in the hospitality industry do more than sell products or services - their customers are paying for an experience. In order to ensure that experience meets or exceeds the expectations of their customers, hotel owners and operators need to...
1 min read
Customer experience (CX) has become a top priority for almost all B2C companies today. Their customers don’t just want high-value, great experiences...
When you own or operate a restaurant with multiple locations, it's impossible to be on the floor at all times, so it's essential to see exactly how...
3 min read
On an average July 4th weekend, Americans across the country consume 150 million hot dogs, and purchase more than 68 million cases of beer. With all...
Restaurant checklists are a simple yet powerful tool that can actually transform how your restaurant operates. Whether you manage one location or...
3 min read
If you're using mobile forms at your business, you should quickly start to see improvements in time and cost savings across your organization. If...
3 min read
While voice of the customer (VoC) feedback is a key part of improving customer experience, it’s also important to collect feedback through other...
1 min read
Achieving great customer experience (CX) is becoming more and more challenging for multi-location businesses. Not only are these companies...
At convenience and gas stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from...
Some of the costs associated with paper data collection and filing processes are hidden from your business. If you're considering investing in...
