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During World War II, when the new B-17 bomber was introduced, one of the star aviators crashed the aircraft during its demonstration flight. The U.S. Army Air Corps then went on to introduce its renowned safety checklist for crews and pilots. After...
1 min read
When it comes to the value of your mystery shopping program, your results are meaningless if the behaviours you're measuring aren't aligned with your...
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Have you ever been in a situation where you ask a question only to receive an answer that isn’t what you were looking for? Maybe you didn’t ask the...
In petro-convenience stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from...
3 min read
If you're using mobile forms at your business to complete regular checklists, see insights and action problems, you're probably finding it pretty...
The retail landscape is constantly shifting, and now more than ever it's essential that retailers provide their customers with a wonderful customer...
2 min read
Operating a hotel chain is a complex, fast-paced job. At every hotel, there are numerous people and departments that need to function simultaneously...
1 min read
In order to remain competitive in the hospitality industry, hotels must have a strong understanding of how guests are experiencing their brand and...
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If you’re looking to improve customer experience at your locations, there are two key steps in the process to ensure that you get it right. While...
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On one of the busiest long weekends of the year, it’s essential to prepare your restaurant for the influx of customers. With added customers comes...
