Checklists are one of the most effective ways for businesses to ensure their teams complete all the steps in a process correctly, and that no steps are forgetten along the way. For retail businesses in particular, checklists
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1 min read
There are several trends occurring across the world that are contributing to hyper-competition around customer experience. Increasingly educated and...
5 min read
In part-one of our interview, Jim - founder of Heart of the Customer and Certified Customer Experience Professional (CCXP) - provides many great...
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We recently sat down with Jim Tincher, founder of Heart of the Customer and Certified Customer Experience Professional (CCXP), to get his take on the...
2 min read
In recent years, there has been a trend towards clean eating and an increase in food allergies and intolerance's in households across North America....
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Are you trying to lay the groundwork for a standout customer experience management (CEM) program? Is your organization looking to evolve its CX...
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If you have just begun mystery shopping your stores, it’s important to set an initial target for the level of compliance you hope to achieve at each...
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Efficient stocking procedures are vital to ensuring merchandise is available for customer purchase. As operations become more complex for companies...
3 min read
In a fast-paced industry like hospitality, success is dependent on timely execution. But, managing the constant in-and-out of guests, long lists of...
5 min read
Regardless of theme, size, geographic location, or target clientele, all restaurants have one major concern in common: labor costs.
