4 min read
Customers increasingly expect personalized omnichannel experiences. To remain competitive, convenience store retailers need to actively listen to customers to understand their wants and needs to improve customer experience (CX) and meet customer...
2 min read
Most companies today have realized that customer experience (CX) is evolving into the number one factor they can control in terms of maintaining a...
1 min read
Technology has redefined the way businesses deliver customer service. From self-serve kiosks to mobile apps, technology has provided customers with...
4 min read
Jeanne Bliss, customer experience (CX) expert, has guided companies in their CX transformation for over 20 years. In her latest book, “Would You Do...
5 min read
It’s no secret that the opinions of customers shared through online reviews and ratings have a large influence on a brand’s reputation and play a...
4 min read
Consider the amount of time that goes into planning a successful trade show exhibit. You spend all those hours designing your booth, promoting a...
11 min read
We recently chatted with Christopher Rios, CX Practice Leader at Blue Rock Search which is an executive search firm based in Sarasota, FL. We learned...
5 min read
It’s no secret that the restaurant business is incredibly competitive. Your customers have countless choices, so it can be challenging to create a...
4 min read
It’s not surprising that location is the top factor in a consumer’s choice of c-stores to visit, after all convenience and ease is top of mind for...
3 min read
In the age of the customer, it’s critical for businesses to remain customer-focused to continue improving their customer experience (CX), while still...
