6 min read
Mystery shopping programs offer restaurant operators and managers a unique opportunity to see their business through a guest’s eyes. This powerful tool provides an unbiased perspective on your operations, revealing insights that might otherwise slip...
2 min read
At Intouch, we are committed to continuously improving our platform to meet the evolving needs of our clients. This month, we’re excited to introduce...
3 min read
Over decades of managing mystery shopping programs, we've seen time and time again that the overall success of a program hinges on the initial...
5 min read
Whether you are managing a restaurant chain, a retail brand, or any multi-location business, having the right Customer Experience (CX) software can...
8 min read
When it comes to keeping customers happy and coming back, brands such as Amazon, Sephora, and Chick-fil-A are excellent examples of how great...
3 min read
Retail trends and technologies, such as virtual queues, self-checkout, augmented reality (AR), virtual reality (VR), and retail media networks, are...
3 min read
The quick-serve restaurant (QSR) industry is changing fast as ‘phygital' —where physical and digital customer experiences blend—becomes the norm....
2 min read
As we move through July, we're excited to announce three new features in Intouch Intelligence (IQ) that enhance usability and provide deeper...
3 min read
The future of online shopping looks incredibly promising, with e-commerce spending projected to reach $1.2 trillion in 2024. To understand how...
2 min read
Curious to learn how Intouch Insight's data collection and analysis solutions helped a global CPG company gain actionable insights into the...
