4 min read
We recently hosted a webinar with special guest, Jim Tincher of Heart of the Customer, that focused on creating actionable customer journey maps. The webinar covered how to drive action from journey maps, the importance of involving the entire...
3 min read
Data analysis is incredible. The way customer experience platforms can take data such as survey responses, online review data, mystery shopping...
1 min read
We're always making updates in order to give you everything you need to get the job done faster! Read below to get to know more about some of our...
3 min read
In the modern business world, there are companies that exemplify stellar customer experience and support, and then there are those struggling to...
1 min read
In today’s competitive marketplace, it’s so important for brands to stand out against the competition. In order to achieve this, businesses need to...
4 min read
Of all the resources you have at your disposal for gathering feedback on how your business is performing, customers are your most valuable asset....
4 min read
According to Forrester, Voice of the Customer (VoC) is a systematic approach for collecting customer feedback, mining that feedback for insights, and...
4 min read
As of October 17, 2018, the recreational use and sale of cannabis is legal in Canada. This is a significant moment in history, as Canada is now the...
3 min read
Last week, we attended Forrester CX SF where research analysts and brands winning at customer experience spent two days diving into what it means to...
4 min read
Customers increasingly expect personalized omnichannel experiences. To remain competitive, convenience store retailers need to actively listen to...
