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Guest Post by Lee Becknell, Digital Marketing Manager for Pinnacle Promotions When you’re working at a trade show, meeting hundreds of people a day is the norm. Sometimes, the majority of those attendees pass through your booth to collect some...
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We recently hosted a webinar with special guest, Jim Tincher of Heart of the Customer, that focused on creating actionable customer journey maps. The...
3 min read
Data analysis is incredible. The way customer experience platforms can take data such as survey responses, online review data, mystery shopping...
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We're always making updates in order to give you everything you need to get the job done faster! Read below to get to know more about some of our...
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In the modern business world, there are companies that exemplify stellar customer experience and support, and then there are those struggling to...
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In today’s competitive marketplace, it’s so important for brands to stand out against the competition. In order to achieve this, businesses need to...
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Of all the resources you have at your disposal for gathering feedback on how your business is performing, customers are your most valuable asset....
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According to Forrester, Voice of the Customer (VoC) is a systematic approach for collecting customer feedback, mining that feedback for insights, and...
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As of October 17, 2018, the recreational use and sale of cannabis is legal in Canada. This is a significant moment in history, as Canada is now the...
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Last week, we attended Forrester CX SF where research analysts and brands winning at customer experience spent two days diving into what it means to...
