1 min read
In today’s competitive marketplace, it’s so important for brands to stand out against the competition. In order to achieve this, businesses need to ensure that their brand is represented correctly at the frontline. But you can’t be everywhere at...
4 min read
Of all the resources you have at your disposal for gathering feedback on how your business is performing, customers are your most valuable asset....
4 min read
According to Forrester, Voice of the Customer (VoC) is a systematic approach for collecting customer feedback, mining that feedback for insights, and...
4 min read
As of October 17, 2018, the recreational use and sale of cannabis is legal in Canada. This is a significant moment in history, as Canada is now the...
3 min read
Last week, we attended Forrester CX SF where research analysts and brands winning at customer experience spent two days diving into what it means to...
4 min read
Customers increasingly expect personalized omnichannel experiences. To remain competitive, convenience store retailers need to actively listen to...
2 min read
Most companies today have realized that customer experience (CX) is evolving into the number one factor they can control in terms of maintaining a...
1 min read
Technology has redefined the way businesses deliver customer service. From self-serve kiosks to mobile apps, technology has provided customers with...
4 min read
Jeanne Bliss, customer experience (CX) expert, has guided companies in their CX transformation for over 20 years. In her latest book, “Would You Do...
5 min read
It’s no secret that the opinions of customers shared through online reviews and ratings have a large influence on a brand’s reputation and play a...
