3 min read
How Mystery Shopping Delivers Real Change
Guest Post by Jeannie Walters, CCXP
3 min read
And just like that, another CX NYC conference has come and gone. Forrester’s 2019 event definitely didn’t disappoint. The conference was filled with...
1 min read
We recently hosted a customer experience webinar with special guest, Kerry Bodine. Kerry is the co-author of Outside In: The Power of Putting...
4 min read
Guest Post by Colin Shaw, Beyond Philosophy
3 min read
Guest Post by Jeannie Walters, CCXP Customer journey mapping can be a powerful tool to truly understand your customers, innovate around new ways to...
2 min read
In less than one week Intouch Insight will be on it’s way to New Orleans for the CXPA Insight Exchange, an annual conference dedicated to all things...
2 min read
This spring release includes exciting new features that will bring more user empowerment to your organization. Read below to learn more about our...
5 min read
Guest Post by Saleem Khatri, Chief Executive Officer of Lavu