3 min read
Guest Post by Jeannie Walters, CCXP Customer journey mapping can be a powerful tool to truly understand your customers, innovate around new ways to serve them, and identify gaps in their journey. But, that’s only if the map is used as a tool and not...
2 min read
In less than one week Intouch Insight will be on it’s way to New Orleans for the CXPA Insight Exchange, an annual conference dedicated to all things...
2 min read
This spring release includes exciting new features that will bring more user empowerment to your organization. Read below to learn more about our...
5 min read
Guest Post by Saleem Khatri, Chief Executive Officer of Lavu
4 min read
Guest Post by Lee Becknell, Digital Marketing Manager for Pinnacle Promotions When you’re working at a trade show, meeting hundreds of people a day...
4 min read
We recently hosted a webinar with special guest, Jim Tincher of Heart of the Customer, that focused on creating actionable customer journey maps. The...
3 min read
Data analysis is incredible. The way customer experience platforms can take data such as survey responses, online review data, mystery shopping...
1 min read
We're always making updates in order to give you everything you need to get the job done faster! Read below to get to know more about some of our...
3 min read
In the modern business world, there are companies that exemplify stellar customer experience and support, and then there are those struggling to...
