3 min read
How Mystery Shopping Delivers Real Change
Guest Post by Jeannie Walters, CCXP
3 min read
Humanizing the Customer Experience
And just like that, another CX NYC conference has come and gone. Forrester’s 2019 event definitely didn’t disappoint. The conference was filled with...
1 min read
Learn How to Develop a Journey Mindset
We recently hosted a customer experience webinar with special guest, Kerry Bodine. Kerry is the co-author of Outside In: The Power of Putting...
4 min read
The Customer Experience You Didn't Know About
Guest Post by Colin Shaw, Beyond Philosophy
3 min read
The “What’s Next” of Journey Mapping
Guest Post by Jeannie Walters, CCXP Customer journey mapping can be a powerful tool to truly understand your customers, innovate around new ways to...
2 min read
Drive CX Business Value at CXPA Insight Exchange 2018
In less than one week Intouch Insight will be on it’s way to New Orleans for the CXPA Insight Exchange, an annual conference dedicated to all things...
2 min read
Goodbye Winter, Hello New Features
This spring release includes exciting new features that will bring more user empowerment to your organization. Read below to learn more about our...
5 min read
Six Tech Essentials to Streamline Your Restaurant’s Operations
Guest Post by Saleem Khatri, Chief Executive Officer of Lavu