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Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

Mystery shopping drives real change

3 min read

How Mystery Shopping Delivers Real Change

Guest Post by Jeannie Walters, CCXP

Humanizing the customer experience

3 min read

Humanizing the Customer Experience

And just like that, another CX NYC conference has come and gone. Forrester’s 2019 event definitely didn’t disappoint. The conference was filled with...

The key to customer loyalty

3 min read

The Real Key to Customer Loyalty

Guest Post by Colin Shaw, Beyond Philosophy

Customer journey mapping mindset

1 min read

Learn How to Develop a Journey Mindset

We recently hosted a customer experience webinar with special guest, Kerry Bodine. Kerry is the co-author of Outside In: The Power of Putting...

Journey Map Exercise - Man using sticky notes to create journey map

3 min read

The “What’s Next” of Journey Mapping

Guest Post by Jeannie Walters, CCXP Customer journey mapping can be a powerful tool to truly understand your customers, innovate around new ways to...

Customer Experience Management team discussing business initiatives

2 min read

Drive CX Business Value at CXPA Insight Exchange 2018

In less than one week Intouch Insight will be on it’s way to New Orleans for the CXPA Insight Exchange, an annual conference dedicated to all things...

New Features Intouch Insight

2 min read

Goodbye Winter, Hello New Features

This spring release includes exciting new features that will bring more user empowerment to your organization. Read below to learn more about our...

Tech To Improve Restaurant Operations

5 min read

Six Tech Essentials to Streamline Your Restaurant’s Operations

Guest Post by Saleem Khatri, Chief Executive Officer of Lavu