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The world is changing at an unprecedented rate. We have gone from purchasing day-to-day staples at our own pace, to stockpiling essential goods. Remember popping out for a leisurely dinner with friends? Now, delivery or take-out is a must if you...
3 min read
As businesses scramble to pivot their sales model, you might find yourself estranged from the buyer personas you once knew so well. Buying habits are...
2 min read
As the reality of living in a pandemic starts to sink in, businesses are looking for ways to adapt to the ‘new normal’. Some of our clients in...
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Building a state of the art Customer Experience Management (CEM) program is a long-term process and it can be difficult to know just where to start....
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We have good news and bad news. As a business, there are a number of challenges you can expect to face in 2020, especially if you don’t have an...
1 min read
January and February are slow-moving months for consumers. People are scrambling to pay off their credit cards, don’t deny it Karen, we see you, and...
1 min read
The new year is in full swing but we wanted to look at a few things that made 2019 stand out here at Intouch Insight.
3 min read
Last month we shared a guest post by customer experience strategist, Jim Bass. In the first part of this two-part blog series, Jim emphasized why...
4 min read
Guest Post by Annette Franz, CCXP
