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Why You Need A Blended Approach to CEM
We have good news and bad news. As a business, there are a number of challenges you can expect to face in 2020, especially if you don’t have an...
1 min read
Your Guide to Mastering CX in 2020
January and February are slow-moving months for consumers. People are scrambling to pay off their credit cards, don’t deny it Karen, we see you, and...
1 min read
2019 In The Rear View
The new year is in full swing but we wanted to look at a few things that made 2019 stand out here at Intouch Insight.
3 min read
Keys to Cultivating Loyalty Part 2: Designing Great Experiences
Last month we shared a guest post by customer experience strategist, Jim Bass. In the first part of this two-part blog series, Jim emphasized why...
4 min read
Employee Experience – Good for Employees, Good for Business
Guest Post by Annette Franz, CCXP
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The Key to Cultivating Loyalty Part 1: Action Customer Feedback
Guest post by Jim Bass, Designing the Difference
4 min read
Maximizing the Employee's Role in the Customer Experience
We recently hosted a webinar with CX strategist and author, Adam Toporek. The webinar covered the link between employee engagement and customer...
2 min read
Sun's out, new features out
We are always perfecting Intouch products based on your feedback, and now it's easier than ever to stay on top of your operations. Read below to...
