2 min read
Incorporating Customer Feedback in your Business Planning
“Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new heights.”
2 min read
Experiences that Matter
Intouch Customer Success Stories At Intouch, we are very fortunate to work with a diverse and resilient group of businesses in retail, restaurant,...
4 min read
Protecting Your Brand by Harnessing the Power of Consumer Intent
The world is changing at an unprecedented rate. We have gone from purchasing day-to-day staples at our own pace, to stockpiling essential goods....
3 min read
Measuring Customer Experience During a Global Crisis (Part 1)
As businesses scramble to pivot their sales model, you might find yourself estranged from the buyer personas you once knew so well. Buying habits are...
2 min read
How to Succeed in the Age of Covid-19
As the reality of living in a pandemic starts to sink in, businesses are looking for ways to adapt to the ‘new normal’. Some of our clients in...
2 min read
Building a Solid Foundation for Your CEM Strategy
Building a state of the art Customer Experience Management (CEM) program is a long-term process and it can be difficult to know just where to start....
1 min read
Celebrating Inclusivity at Intouch Insight
3 min read
Why You Need A Blended Approach to CEM
We have good news and bad news. As a business, there are a number of challenges you can expect to face in 2020, especially if you don’t have an...
1 min read
Your Guide to Mastering CX in 2020
January and February are slow-moving months for consumers. People are scrambling to pay off their credit cards, don’t deny it Karen, we see you, and...
1 min read
2019 In The Rear View
The new year is in full swing but we wanted to look at a few things that made 2019 stand out here at Intouch Insight.