4 min read
Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic accelerated many trends that experts assumed would take 1-5 years to take hold. We are now seeing drastic changes in everyday experiences, from the way we...
2 min read
With the closure and reopening of stores amid the pandemic, not to mention the implementation of new rules and regulations, it’s been hard for...
2 min read
As restaurants digitally accelerate and adapt to new service models, customers are grappling with how to consume and who to trust. Disruptions to...
3 min read
As society experiences this time of uncertainty and trepidation, providing customers with a reliable, consistent experience has an even greater...
2 min read
This year has thrown everyone a massive curveball in the form of the biggest public health crisis our generation has endured. Specific experiences...
2 min read
Every year, the first Tuesday in October marks a very special day for our global community. CX Day is dedicated to the celebration of businesses,...
3 min read
Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss, and Erin Fenn, Executive Vice President at Intouch...
2 min read
In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked about the importance of understanding your customers’...
3 min read
Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are contactless, and face masks are the price of admission...
2 min read
Last week, we had the distinct pleasure of sitting down with Heart of the Customer’s CEO and Founder, Jim Tincher, to discuss all things customer...
