3 min read
Get More Out of Your CX Programs with IntouchSurvey™
This month, Intouch Insight is thrilled to announce the release of the latest and greatest IntouchSurvey™ self-serve model and redesigned subscription plans.
2 min read
5 Tips for Getting Real Results from Virtual Audits
Throughout 2020 we’ve experienced a drastic rise in interactions and experiences going virtual. We saw an increase in online shopping as well as many...
1 min read
We Build the Future While You Focus on the Now
At Intouch Insight, our priority is the people we work with every day. That means providing customers who use our software with the best tools...
2 min read
The 3 I's of Retail CX: Intelligence, Improvement and Impact
The CX world has been turned on its head. Even before the global pandemic changed customer journeys forever, many organizations experienced the rapid...
4 min read
Lessons from 2020
Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic accelerated many trends that experts assumed would...
2 min read
How Grocery Stores Can Best Use Customer Feedback
With the closure and reopening of stores amid the pandemic, not to mention the implementation of new rules and regulations, it’s been hard for...
2 min read
How Surveys Help Restaurants Perfect the Customer Experience
As restaurants digitally accelerate and adapt to new service models, customers are grappling with how to consume and who to trust. Disruptions to...
3 min read
Paper Beats Rock; Mobile Forms Software Beats Paper
As society experiences this time of uncertainty and trepidation, providing customers with a reliable, consistent experience has an even greater...
2 min read
Changes in Consumer Habits During the COVID-19 Pandemic
This year has thrown everyone a massive curveball in the form of the biggest public health crisis our generation has endured. Specific experiences...
2 min read
Making Great Experiences Happen | CX Day 2020
Every year, the first Tuesday in October marks a very special day for our global community. CX Day is dedicated to the celebration of businesses,...