3 min read
5 Ways Inspection Software Helps Hotels
How can you do more with less? This classic question is a real concern for hotel operators in 2023. Guest expectations continue to evolve while nearly 90% of hotels reported staff shortages in 2022.
2 min read
Will Discount Stores be 2023's Disruptors?
Consumer trends over the past few years have been volatile, to say the least. As concerns shifted away from health and safety, we saw traditional...
1 min read
CX Tech Top-ups: New Year, New Features!
At Intouch Insight, we’re constantly working on releasing new features that will help you reach the top of your game. We are starting out the new...
2 min read
All New CX Toolkit for 2023
Happy new year! At Intouch Insight, we’re excited for what 2023 will bring for us and our partners. And we’re kicking it off with an all-new Customer...
3 min read
CX Tech Top-ups: The Best of the Best in 2022
2022 at Intouch was all about data. How to do more with your data, dig deeper into your data, and perform better data analysis - and it’s never been...
2 min read
Make the Most of Channel Blurring Opportunities
Looking to make 2023 your best year yet? One of the biggest opportunities we’re seeing carry over into 2023 is channel blurring. This refers to when...
2 min read
Customer Experience Management in The Metaverse
You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality...
1 min read
CX Tech Top-Ups: New Features for November!
At Intouch Insight we are committed to ensuring our users have every tool they need to reach customer experience excellence. This month we have...
3 min read
Customer Experience Management for Any Budget
If you’re reading this, we can assume you know the importance of customer experience in driving brand growth and revenue. But today, it's easy to...
2 min read
The Importance of CX During Economic Instability
Rising inflation and concerns about economic instability have both brands and consumers concerned. But, after years of pandemic-related restrictions...